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About the Role
The Senior Dental Front Office Coordinator is an experienced member of the Business Team who takes ownership of the day-to-day business operations surrounding assigned doctors and their schedules. This position is designed for someone with strong dental or medical front-office experience who is ready for increased responsibility and accountability.
Responsibilities
- Own and manage a minimum of two doctor schedules.
- Work closely with assigned doctors as part of their team/pod.
- Maintain productive schedules and actively work to keep doctors on goal.
- Identify schedule concerns, openings, and opportunities and take action to address them.
- Anticipate scheduling needs and solve problems before they require Office Manager involvement.
- Communicate directly with doctors regarding schedule needs, concerns, and opportunities.
- Manage patient checkout accurately and efficiently in a fast-paced environment.
- Review patient accounts and understand balances, insurance estimates, and payment expectations.
- Confidently explain treatment costs, account balances, and financial responsibilities to patients and parents.
- Handle difficult financial conversations professionally and directly.
- Address upset or frustrated patients and parents while remaining calm and solution-focused.
- Escalate concerns appropriately when additional support is necessary.
- Help maintain an organized, efficient, and professional front office.
- Run organized and productive morning huddles.
- Identify operational problems and take initiative to resolve them.
- Communicate effectively with clinical teams, doctors, and other Business Team members.
- Remain organized and maintain priorities during high-volume or high-pressure periods.
- Support overall patient flow and office productivity.
- Serve as a resource for newer or less experienced Business Team members.
- Model strong communication, accountability, organization, and professionalism.
- Help reinforce established Business Team processes and expectations.
- Provide guidance and support to other team members when appropriate.
Requirements
- Previous dental or medical front-office experience strongly preferred.
- Experience with scheduling, patient accounts, insurance, treatment finances, or similar responsibilities preferred.
- Comfortable discussing money, balances, treatment costs, and payment expectations.
- Strong communication and problem-solving skills.
- Ability to work effectively with doctors and a variety of personalities.
- Ability to remain calm, professional, and organized in a fast-paced environment.
- Comfortable being held accountable for measurable results.
- Demonstrates initiative and the ability to recognize and address problems independently.
Skills
- Scheduling
- Patient accounts
- Insurance
- Treatment finances
- Communication
- Problem-solving
- Organization
- Professionalism
- Accountability
Work Type
- Full-Time
- Five-day-per-week
Experience Level
- Senior
Salary/Compensations
- $20 per Hour + Performance Bonus
About the Company
- Lalor Family Dental is an equal opportunity employer.
Equal Opportunity
- No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status.
- Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors.
- This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.