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About the Role

As part of the medical care team, the Patient Advocate aims to improve patient health outcomes and assist patients in managing their own health care, becoming independent and informed consumers of health care services.

Responsibilities

Provide basic education on chronic diseases to patients and caregivers.
Reinforce medical provider’s guidance on basic self-management activities for chronic diseases.
Develop and support care plans for patients with chronic diseases to improve health outcomes.
Assist patients in establishing self-management goals and creating action plans.
Make timely referrals for needs related to social determinants of health and assist with required paperwork.
Serve as a healthcare system navigator to ensure patient access to health care services.
Educate patients about low-cost pharmaceutical drug programs and facilitate enrollment.
Assess patients’ needs related to social determinants of health using a standardized screening tool.
Serve as a liaison between primary care providers and patients for accessing specialty medical services.
Assist patients with preparation for medical specialist appointments, including scheduling and addressing barriers.
Collaborate with the medical care team to acquire records from outside medical specialists.
Assist patients with navigating the cancer screening process, including scheduling and addressing barriers.
Assist patients to prepare for cancer screening appointments.
Complete enrollment for the New York State Cancer Services Program for eligible patients.
Send correspondence to patients for notifications of cancer screening tests.
Assist patients with cancer diagnoses in navigating the treatment process.
Refer patients to internal and external support resources as needed.
Collaborate with the medical care team to acquire records from cancer screening and treatment appointments.
Document all patient care activities in the Electronic Medical Record clearly, accurately, and in a timely manner.
Conduct other data tracking and reporting activities as assigned.
Conduct screenings and assessments.

Requirements

Bilingual English/Spanish with written and verbal fluency in both languages.
Valid NYS driver’s license and daily access to a car.
Customer service experience required.
Experience with community and health organizations preferred.
Passionate about providing high-quality care to low-income, underserved individuals and those lacking access to health care.
Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care.
Culturally competent/sensitive and committed to inclusive, multicultural programming.
Proficient computer use, including Microsoft Office applications.
Able to understand and follow detailed instructions.
Highly organized and self-directed, able to multi-task.
Flexible and exhibits the ability to adapt as situations evolve.
Comfortable working in a fast-paced, high accountability environment.
Effective in problem-solving and exhibits excellent judgment and the ability to prioritize.

Skills

Chronic disease management education
Care coordination
Concrete service navigation
Healthcare system navigation
Liaison between providers and patients
Cancer screening navigation
Cancer treatment navigation
Electronic Medical Record documentation
Data tracking and reporting
Screenings and assessments
Microsoft Office applications

Location

Mamaroneck, NY

Work Type

Full Time

Experience Level

Entry

Education Level

Bachelors Degree preferred
High School Degree required
College credits preferred
Associates Degree preferred

Salary/Compensations

$23.75 - $25.50 Hourly

Benefits

Medical insurance
Dental insurance
Life insurance
Flexible spending accounts
403(b)
401(k)
Generous paid time off
Onsite Wellness facilities
Educational assistance
Competitive salary
Annual bonuses based on patient care

About the Company

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties.
A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access.
Open Door offers integrated services and a holistic approach to building healthier communities.
Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.
Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions.
Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.
We enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.

Equal Opportunity

Open Door is an Equal Opportunity Employer.