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About the Role
This role involves direct customer contact, building long-term relationships with housing companies, and collaborating with key contacts in the real estate industry. You will develop suitable offers and contract solutions, coordinate customer inquiries, and work with consulting, support, and project teams. Customer meetings, events, and personal exchange at the PROMOS user forum are also part of the role.
Responsibilities
- Direct customer contact and building long-term relationships
- Collaboration with housing companies and real estate industry contacts
- Developing suitable offers and contract solutions with experienced colleagues
- Coordinating customer inquiries and collaborating with consulting, support, and project teams
- Participating in customer meetings, events, and personal exchange at the PROMOS user forum
Requirements
- Commercial apprenticeship, university degree, or comparable qualification
- Initial experience in customer service, sales support, account management, or a service-oriented environment
- Strong communication skills and ability to understand customer needs and find solutions
- Structured work approach and ability to manage multiple tasks
- Fluent German communication skills
- SAP or industry knowledge in the housing sector, or willingness to acquire it
Skills
- Customer service
- Sales support
- Account management
- Communication
- Problem-solving
- Organizational skills
- German language proficiency
- English language proficiency (preferred)
- SAP knowledge (preferred)
- Real estate industry knowledge (preferred)
Location
- Home office
- Mobile work within and outside Germany
Work Type
- Flexible working hours
- Full-time
- Individual part-time models
Experience Level
- Entry-level to mid-level
Education Level
- Commercial apprenticeship
- University degree
- Comparable qualification
Salary/Compensations
- Fair and industry-oriented salary commensurate with experience and qualifications
Benefits
- Structured onboarding with a personal mentor
- SAP training and certifications
- Long-term development opportunities (Customer Manager, Key Account Manager, Project Manager)
- Flexible working hours
- Work from office, home office, or mobile
- 30 days of vacation
- 39-hour week for full-time employment
- Individual part-time models
- Fair and industry-oriented salary
- Health@PROMOS program (Urban Sports membership, JobRad, monthly health offers, contribution to work glasses)
- Regular team events
- Annual summer and winter parties
- Other benefits contributing to Great Place to Work
About the Company
- Founded in 1998, PROMOS consult is a leading consulting and system house specializing in software solutions for the housing, construction, and real estate industries.
- We are innovative and work at the forefront of technology.
- Our portfolio includes a wide range of tools for professional real estate management, from apps and digital workflows in SAP® to full-service data center operations.
- Join our vision of a digitized future!