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About the Role
Provide support, training, and assistance to real estate agents, allowing them to be successful. This individual must be extremely detail-oriented, able to work in a fast-paced environment while providing exceptional customer service and a helping hand.
Responsibilities
- Support full-time staff with daily tasks and front desk operations.
- Receive inbound calls and emails from agents and respond to general administrative inquiries.
- Provide general guidance to agents on navigating internal systems and processes.
- Sort and distribute received mail and faxes.
- Receive deposit cheques and prepare receipts.
- Process receiving and pick-up of back to vendor and return of deposit cheques.
- Complete daily listing validations and review listing paperwork for compliance.
- Process incoming cancellations, suspensions, and disclosure requests.
- Assist with creating and posting content on branch and managers' social channels.
- Update realtors' information in the brokerage’s internal systems.
- Communicate with full-time staff regarding incoming, pending, and completed tasks.
- General upkeep of the office and workstations.
- Perform other duties as assigned by the Manager.
Requirements
- Experience in real estate is an asset.
- Knowledge of Lonewolf, Brokerwolf, OREB, and MLS is an asset.
- Knowledge of social media platforms and experience using them in a work environment.
- Outstanding customer service skills with the ability to operate calmly and efficiently.
- Excellent computer skills, including Microsoft Suite.
- Independent worker and team player.
- Excellent communication and interpersonal skills.
- Superior problem-solving skills with a high level of attention to detail and fine-tuned organizational skills.
- Ability to handle a very fast-paced office environment.
Skills
- Customer service
- Social media platforms
- Microsoft Suite
- Communication
- Interpersonal skills
- Problem-solving
- Attention to detail
- Organizational skills
Work Type
- Part-time