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About the Role
The Design Consultant is the entry point into design, responsible for engaging customers on the sales floor to support their design projects. This role involves conducting design appointments to determine customer needs for tile, wood, stone, and accessory products. The Design Consultant will also partner with store leaders to achieve sales goals and promote the design services brand.
Responsibilities
- Greet store customers in a helpful manner and support store design walk-in needs.
- Schedule design appointments for existing and potential customers, developing clientele through networking, referrals, and in-store leads.
- Provide advice on tile, wood, stone, and accessories for homeowners, interior designers, and builders for residential and commercial projects.
- Design and sell complete, functional, and aesthetically appealing solutions.
- Manage multiple, simultaneous customer projects through all phases with accuracy, timeliness, and follow-up, including consistent communication.
- Collaborate, partner, and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales goals.
- Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees.
- Utilize design applications such as Salesforce, the Online Design Appointment Scheduler, and MyProject.
- Perform other duties as assigned.
Requirements
- 1+ years of retail/customer service experience.
- High school diploma and/or GED.
- Proficient in basic mathematical skills.
- Must be self-motivated and able to multi-task in a fast-paced environment.
- Basic computer knowledge, including Microsoft Office suite.
- Internal candidates require a minimum of 6 months with Floor and Decor.
Skills
- Design
- Sales
- Customer Service
- Communication
- Project Management
- Microsoft Office Suite
- Salesforce
- Online Design Appointment Scheduler
- MyProject
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- 1+ years
Education Level
- High School Diploma or GED
Salary/Compensations
- $18.57 - $21.90
Benefits
- Bonus opportunities
- Career advancement opportunities
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical Insurance Plans
- Dental Insurance Plans
- Vision Insurance Plans
- Life Insurance Plans
- Other Insurance Plans
- Paid vacation
- Paid sick time
- Paid holidays
- Personal holiday
- Paid Volunteer Time Off
About the Company
- Floor & Decor is a leading specialty retailer of hard surface flooring covering and related accessories.
Equal Opportunity
- Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
- This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
- This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.