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Tailor your resume to this Commercial Auto Claims Adjuster - Remote role.
Rezi rewrites your resume against CSAA Insurance Group, a AAA Insurer's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Commercial Auto Claims Adjuster - Remote posting at CSAA Insurance Group, a AAA Insurer — free, in seconds.
About the Role
As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.
Responsibilities
- Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
- Explain claims process, next steps, and outcomes to involved parties.
- Serve as the primary point of contact for auto physical damage questions.
- Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims from start to finish.
- Take inbound calls from customers and maintain an inventory of pending claims.
- Conduct coverage and liability investigations.
- Advise customers of available benefits, coverages, and liability outcomes.
- Coordinate and oversee the claims process, keeping customers informed.
- Negotiate estimating damages and supplements.
- Validate reparability and monitor repairs.
- Arrange towing, storage, and rental vehicles as needed.
- Address subrogation and total loss responsibilities.
- Ensure insurance program agreements and Claim Service Level agreements between external clients and Mobilitas are adhered to.
- Ensure compliance with specific state regulations and/or policy provisions through needed file documentation and appropriate correspondence.
- Support other areas of claims as needed.
- Actively shape company culture through participation in employee resource groups, volunteering, etc.
- Live into cultural norms, such as being willing to have cameras on when it matters for onboarding new team members or building relationships.
- Travel as needed for the role, including divisional/team meetings and other in-person meetings.
- Fulfill business needs, which may include investing extra time or helping other teams.
Requirements
- High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
- Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
- Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
- Must meet work from home requirements including internet speeds and designated workspace.
- Ability to type 30 wpm.
- Applicants must have authorization to work indefinitely in the US.
- Do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Skills
- Customer Service
- Bilingual
- Auto physical damage training
- I-CAR or SCLA enrollment
- Analytical skills
- Problem-solving skills
- Organizational skills
- Prioritization skills
- Multitasking skills
- Oral communication skills
- Written communication skills
- Negotiation skills
Location
- Nevada - Home Teleworkers
- Alabama - Home Teleworkers
- Arizona - Home Teleworkers
- Arkansas - Home Teleworkers
- California - Home Teleworkers
- Colorado - Home Teleworkers
- Connecticut - Home Teleworkers
- Delaware - Home Teleworker
- District of Columbia - Home Teleworkers
- Florida - Home Teleworkers
- Georgia - Home Teleworkers
- Idaho - Home Teleworkers
- Illinois - Home Teleworkers
- Indiana - Home Teleworkers
- Iowa - Home Teleworkers
- Kansas - Home Teleworker
- Kentucky - Home Teleworkers
- Louisiana - Home Teleworkers
- Maine Home Teleworkers
- Maryland - Home Teleworkers
- Massachusetts - Home Teleworkers
- Michigan - Home Teleworkers
- Minnesota - Home Teleworkers
- Mississippi - Home Teleworker
- Missouri - Home Teleworker
- Remote anywhere in the United States (exceptions: Hawaii and Alaska)
Work Type
- Remote
- Home Teleworkers
- Full-time
Experience Level
- Minimum of one year of customer service experience
- Two or more years of customer service experience preferred
- Prior insurance claims experience preferred
Education Level
- High School Diploma/GED
- Bachelor's degree
Salary/Compensations
- The starting pay range for this position across all the states we hire in is $25.32-$33.71.
- Company-wide annual discretionary bonus of up to 5% of eligible pay.
- Colorado Specific Job Range: $52,650.00 - $64,250.00
Benefits
- Total compensation package
- Annual bonus eligibility for most roles
- 401(k) with a company match
About the Company
- We’re Mobilitas, created by CSAA Insurance Group, serving the unique needs of the modern mobility sector.
- We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences.
- We are looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.
- We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
- We believe in growth for everyone.
- Leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
- We embrace a remote-first culture through our Flexible Workplace.
- Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices.
- Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.
- An inclusive and welcoming workplace is the cornerstone of our success.
- By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.
- This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
- As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.
Equal Opportunity
- Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.
- Mobilitas is an equal opportunity employer.