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About the Role
Provide excellent client service and end-to-end campaign management, leading multiple data-driven direct marketing projects concurrently. Serve as a key point of contact for clients, translate business needs into actionable plans, manage project scope and delivery, and ensure campaigns are executed to agreed quality, cost, and profitability standards. Understand Broadridge pricing models, project costs accurately, and lead campaigns involving operations such as data processing, programming, and tabulation.
Responsibilities
- Build and maintain strong client relationships while providing high-quality service and clear, proactive communication throughout campaign delivery.
- Interpret client instructions, campaign objectives, and data briefs; clarify requirements as needed and translate them into internal briefs and campaign production plans.
- Manage multiple concurrent direct marketing campaigns, including schedules, quotations, scope changes, timelines, risks, and issue resolution.
- Coordinate effectively with cross-functional teams, including planners, creative teams, technical teams, operations, and third-party suppliers, to deliver campaigns aligned to client needs.
- Lead campaign operations involving data processing, programming, tabulation, and direct mail production routes, ensuring the best approach for each project.
- Monitor quality, cost, profitability, and overall project contribution, using strong commercial judgment and an understanding of Broadridge pricing models and cost projections.
- Negotiate successfully with clients and external suppliers on timing, cost, and delivery expectations while helping improve processes and team effectiveness.
Requirements
- Bachelor’s degree in Business Operations, Computer Science, or a related field; equivalent experience will also be considered.
- Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope.
- Strong client relationship management and stakeholder management skills, with experience working across creative, technical, and operational teams.
- Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability.
- Understanding of campaign operations, including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers.
- Proficiency in Microsoft Word, Excel, and PowerPoint, with strong analytical, communication, problem-solving, and organizational skills.
Skills
- Client relationship management
- Stakeholder management
- Campaign management
- Data processing
- Programming
- Tabulation
- Direct mail production
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Analytical skills
- Communication skills
- Problem-solving skills
- Organizational skills
Location
- Hybrid
Work Type
- Hybrid
Education Level
- Bachelor’s degree in Business Operations, Computer Science, or a related field
About the Company
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
- We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
- As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.