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About the Role
The Clinical Transition Educator is responsible for providing clinical education and training to ensure successful transition of patients to an Option Care Health care delivery model. This role partners with the sales team to increase the number of patients being transitioned to OCH care delivery.
Responsibilities
- Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
- Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
- Interacts with area service providers daily to sell Option Care services for discharging patients.
- Works with the clinical team to determine if the patient is a viable candidate for alternative site care.
- Uses sales techniques to educate patients, families, and facility staff about Option Care services and products.
- Effectively communicates with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
- Collects, reviews, and completes preadmission information and secures related signoff.
- Partners with Account Manager and Regional Sales Director to create and execute area business and growth plans.
- Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback.
- Partners with Account Manager and marketing staff to coordinate educational and promotional programs.
- Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions.
- Participates with data collection required for therapy start and patient tracking processes.
- Facilitates the transfer of orders via phone, fax, and e-prescribing.
- Reviews the patient’s medical record for pertinent medical history and insurance payor information and communicates this to patient registration.
- Maintains confidentiality of patient and proprietary information and observes legal guidelines.
- Provides oversight and input to providers regarding patient transition to home care.
- Serves as a point of contact, coordination, and communication with other providers.
- Makes arrangements for any special medical supplies or appliances to be available.
Requirements
- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
- Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. URAC, ACHC standards).
- Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
- Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
- Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
- Access to a reliable means of transportation that will enable travel to care facilities, home visits, and multiple hospitals.
- If using a personal vehicle, a valid driver’s license and proof of insurance are required.
- Able to plan, organize, and make presentations.
Skills
- Clinical education
- Sales techniques
- Customer service
- Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
- Planning
- Organization
- Presentation
Location
- 50 states
Work Type
- Full-time
- Travel
Experience Level
- High School Diploma with 2 years of experience in applicable home infusion or post-acute infusion services
- Associate’s degree, LPN with 1 year of similar experience
Education Level
- High School Diploma
- Associate's degree
- LPN
Salary/Compensations
- Pay Range is $67,022.67-$111,696.95
Benefits
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs
About the Company
- Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States.
- With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states.
- Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
- Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members.
- At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow.
- Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful.
- Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Equal Opportunity
- Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.