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About the Role
The Banquet Captain serves as the on-site event lead for assigned private and Club events, coordinating setup, service execution, staff assignments, guest experience, and event closeout. This hands-on, hourly position provides day-to-day direction and support to banquet staff and collaborates with various operational teams to ensure accurate and efficient event execution according to Club standards.
Responsibilities
- Coordinate event execution from setup through breakdown, following Banquet Event Orders (BEOs), event timelines, floor plans, diagrams, and service standards.
- Serve as the on-site event lead, coordinating staff activities, monitoring service, and addressing operational concerns.
- Read, interpret, and follow details outlined in BEOs, floor plans, diagrams, event timelines, and run-of-show documents.
- Conduct pre-shift meetings and assign banquet staff to service positions based on event requirements.
- Review event details with staff, including timelines, menu, service style, allergies, VIPs, and special requests.
- Provide guidance, coaching, and training to banquet staff on proper procedures and Club standards.
- Reinforce established standards for professionalism, grooming, hygiene, teamwork, and conduct.
- Communicate with Culinary, Beverage, Catering & Events, Dining, and other teams to coordinate service timing and guest needs.
- Inspect event spaces before guest arrival to confirm proper setup, cleanliness, and readiness.
- Monitor guest experience, service quality, and event pacing, making adjustments as needed.
- Escalate significant guest concerns, service issues, employee performance, or safety issues to management.
- Assist with the handling, care, storage, security, and inventory of banquet equipment and supplies.
- Report shortages, damage, breakage, or equipment problems to management.
- Assist with basic event audiovisual setup and operation.
- Conduct post-event walkthroughs to ensure spaces are properly cleared, cleaned, reset, and secured.
- Complete a Captain’s Report following events, documenting key details and follow-up items.
- Maintain a visible and professional presence, modeling hospitality, urgency, teamwork, organization, and attention to detail.
- Perform hands-on banquet service and operational duties as needed.
- Assist with departmental training, inventory projects, and other operational needs.
Requirements
- Demonstrates strong communication, teamwork, leadership, and coaching skills.
- Maintains exceptional attention to detail, organization, and accuracy.
- Prioritizes tasks effectively and responds appropriately to operational issues in fast-paced environments.
- Possesses strong verbal communication and interpersonal skills with a polished, professional hospitality presence.
- Anticipates member and guest needs and addresses concerns promptly, tactfully, and professionally.
- Maintains a strong working knowledge of upscale banquet, dining, and event service standards.
- Collaborates effectively with various Club departments.
- Possesses a basic working knowledge of event audiovisual equipment and troubleshooting.
- Follows all Westwood Country Club policies and procedures.
- Accurately records all hours worked.
- Obtains management approval for overtime when required.
Skills
- Communication
- Teamwork
- Leadership
- Coaching
- Attention to detail
- Organization
- Accuracy
- Prioritization
- Problem-solving
- Verbal communication
- Interpersonal skills
- Hospitality
- Event service standards
- Audiovisual equipment operation
- BEO interpretation
- Staff supervision
Location
- Austin
Work Type
- Hourly
- Full-time
Experience Level
- Two or more years of banquet, catering, restaurant, hotel, private club, or other high-volume hospitality experience preferred.
- Previous lead or supervisory experience preferred.
Education Level
- High school diploma or equivalent required.
- Current Food Handler and TABC certifications are required and must be maintained throughout employment.
About the Company
- Westwood Country Club is a premier family-oriented athletic club located in central Austin that provides a variety of quality services and activities for the recreation and dining needs of members.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.