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About the Role

As a Principal Consultant – AI Transformation & Adoption, you will help leading Financial Services organizations translate advances in AI into meaningful changes in how their businesses operate and how their people work. You will work with senior business and technology leaders to move beyond experimentation and isolated AI use cases toward enterprise adoption. The role combines AI transformation, workforce transformation, product innovation, and consulting leadership.

Responsibilities

Lead client engagements focused on enterprise AI transformation and adoption, workforce transformation, and AI-enabled ways of working, connecting business priorities and AI investments to measurable outcomes.
Identify and prioritize high-value AI opportunities and redesign business and technology workflows to incorporate copilots, AI agents, workflow automation, and appropriate human oversight.
Assess how AI changes roles, skills, responsibilities, and human-machine interactions, and design capability interventions including role-based learning, experiential labs, coaching, AI Champion networks, Communities of Practice, and reusable playbooks.
Partner with product, engineering, architecture, data, risk, and business teams to move AI initiatives beyond experimentation into sustainable enterprise adoption, addressing data privacy, information security, model risk, regulatory requirements, Responsible AI, and governance.
Advise senior stakeholders, facilitate executive workshops, lead multidisciplinary consulting teams, establish adoption and value measures, contribute to proposals and account development, and develop reusable methods and assets that strengthen Capco’s AI transformation proposition.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Business, Organizational Development, or a related discipline, together with 8+ years of relevant experience across technology consulting, AI strategy, enterprise transformation, product management, digital adoption, workforce transformation, or related fields.
Experience leading complex client-facing AI, technology, or digital transformation initiatives, including shaping ambiguous business problems, structuring transformation programs, and working with senior stakeholders through strategy, design, implementation, and adoption.
Practical understanding of Generative AI and agentic technologies, including LLMs, copilots, AI agents, context and prompt engineering, workflow automation, and modern AI product development, with experience using platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Claude, GitHub Copilot, Codex, Claude Code, or comparable technologies.
Experience identifying AI use cases, redesigning workflows and roles, delivering AI adoption or workforce enablement initiatives, and establishing measures that connect AI adoption to productivity, quality, customer outcomes, risk, cost, or other business metrics.
Consulting experience spanning stakeholder management, facilitation, executive communication, coaching, multidisciplinary team leadership, and collaboration across business, technology, product, data, risk, and control functions.
Financial Services experience across Banking, Capital Markets, Wealth Management, Payments, or Insurance is particularly relevant, although substantial transformation experience in other highly regulated industries may also be considered.

Skills

AI Transformation
AI Adoption
Workforce Transformation
Product Innovation
Consulting Leadership
Generative AI
Agentic Technologies
LLMs
Copilots
AI Agents
Context and Prompt Engineering
Workflow Automation
AI Product Development
Stakeholder Management
Facilitation
Executive Communication
Coaching
Multidisciplinary Team Leadership
Responsible AI
AI Governance
Model Risk Management
Data Privacy
Information Security

Location

New York, NY

Work Type

Hybrid
Permanent

Experience Level

8+ years of relevant experience

Education Level

Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Business, Organizational Development, or a related discipline

Salary/Compensations

$146,000—$183,000 USD

Benefits

Medical, Dental, and Vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) with company match
Tuition reimbursement
Commuter benefits
Wellness reimbursement
Maternity and paternity leave
Dependent care support
Comprehensive family-focused benefits
Working Advantage employee discount marketplace
Additional lifestyle benefits

About the Company

Deliver high-impact technology solutions for Tier 1 financial institutions.
Work in a collaborative, flat, and entrepreneurial consulting culture.
Access continuous learning, training, and industry certifications.
Be part of a team shaping the future of digital financial services.
Help shape the future of digital transformation across Financial Services and Energy.

Equal Opportunity

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.