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About the Role
The Vendor Relations Associate will support the Contractor Relations Department and serve as the primary point of contact for contract partners.
Responsibilities
- Monitor existing vendor database to ensure adequate resources to meet current staffing needs.
- Recruit potential contractor partners via various methods, including search engines, job boards, postings, and communication with existing contractors.
- Prequalify potential contractor partners through verbal conversations regarding W Services Questionnaire, scopes of work, and industry knowledge.
- Review and negotiate contractor partner agreements, specifications, payout details, uniform, IVR, chemical, and equipment requirements.
- Review invoice requirements and specific billing requirements based on W Services internal protocols with contractors.
- Update the vendor prospect section in Waves (W Services Proprietary Software) for every potential contractor reached out to.
- Manage and update assigned RTS and campaigns daily.
- Update Waves with contractor, payout, or schedule changes and send a change form to the assigned W Services Service Representative.
- Keep vendor notes updated in Waves with details on important conversations, location changes, or vendor challenges.
- Collaborate with internal W Services Market Team/CEDs to address market opportunities, assist in obtaining service dates, discuss performance issues, handle escalations, and identify potential new business or reductions.
- Resolve invoice discrepancies with contractor partners to ensure timely and correct payment.
- Assist the W Services Accounting Team in obtaining sign-offs and invoices from contractors who are late submitting required paperwork.
- Review daily Unassigned and Open Campaign reports, along with the Margin % report, to prioritize focus areas.
- Participate in meetings, including the daily contractor relations call.
- Participate in special projects or initiatives as assigned.
- Adapt to changing priorities to support department and organizational goals.
- Support cross-functional initiatives to improve processes, efficiency, or team outcomes.
Requirements
- Experience with MS Word, Excel & Outlook.
- Able to work independently and be detail-oriented.
- Must be a team player with a positive demeanor (enthusiastic).
- Able to multi-task.
- Must have excellent communication, organizational skills, and decision-making skills.
- Able to work under a demanding and busy work environment.
- Consistent email management is required.
- Comfortable with heavy phone communication, including all types of verbal discussions and negotiations.
Skills
- MS Word
- MS Excel
- MS Outlook
- Communication skills
- Organizational skills
- Decision-making skills
- Negotiation skills
About the Company
- W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services.
- Our quality-focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America.
- We have earned a reputation of being a high-value provider and are best known for truly partnering with our clients in a highly collaborative environment.
- This level of partnership yields real solutions and best supports our clients’ brand image.
- Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments.
- Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.
- Partner with W Services to experience the difference and the new standard of clean.
- We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.
- We are always looking for talented, enthusiastic people to join our team.
- We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.
Equal Opportunity
- W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.