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About the Role

As an original equipment manufacturer of critical power products, this position is accountable for working within critical power environments for large organisations, across a wide customer base. You will demonstrate excellent communication and complete ownership of given tasks, including commissioning, start-up, maintenance, service, and repair activities on a variety of UPS solutions. Product training will be provided, and you will utilize technical literature to complete works to a high standard, following process and working within a team environment covering emergency call out.

Responsibilities

Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
Participate and lead in proactive team efforts to achieve departmental and company goals.
Perform consulting services at customer sites as well as over the phone.
Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
Document all required information for each site visit performed.
Manage installation projects as well as unit replacement when necessary.
Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
Educate Schneider Electric customers on basic operation of their equipment.
Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
Comply with all safety policies, practices, procedures, and cybersecurity.
7x24 Field Service availability when assigned.
Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Requirements

Possession of a valid UK driving license is a mandatory requirement.
Ability to manage onsite activities and supervise installation contractors.
Ability to perform technical site analysis to resolve customer issues.
Ability to perform field service duties on Schneider Electric‘s complete range of electrical distribution products and solutions.
Test and measurement equipment knowledge.
Knowledge of electrical and electronic codes.
In-depth knowledge of electrical and electronic principals is required.
A high level of customer service skills is required.
Ability to perform troubleshooting.

Skills

Excellent communication skills
Complete ownership of tasks
Technical literature utilization
Working within a team environment
MS Office proficiency
Computer literacy

Location

London
Slough
South East UK

Work Type

Full-time
Field Service

Experience Level

2-5 years’ experience within UPS industry or similar.

Education Level

Professional technical bachelor or equivalent by experience

Salary/Compensations

GBP 41,200 - GBP 61,800 per year

Benefits

Competitive salary & Bonus Scheme
28 Days Annual Leave + Public Holidays
Pension Scheme
Employee Share Ownership Programme
Various Health & Wellbeing Support Options
Gym Flex
Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
Shopping & Dining Discounts
Learning Portal
Health and life insurance
Paid time off
Parental and care leave
Flexible work options
Confidential counseling
Short-term incentives or sales incentives
Opportunities to own company shares
Retirement savings plans
Ongoing performance and development conversations
Senior Talent Program
Global career opportunities
Access to Schneider Career Hub for new positions, projects, and mentors
Learning platforms like Coursera
Project opportunities on the Schneider Career Hub
Smart ways to collaborate
Recognition program
Engagement survey
Volunteer leave
Programs through the Schneider Electric Foundation
Initiatives that support youth education

About the Company

Schneider Electric is a global revenue of €40 billion with +9% organic growth and 150,000+ employees in 100+ countries.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.
We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.
We want our employees to reflect the diversity of our communities and the customers we serve.
As a result, our teams are stronger to drive the company's future.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
At Schneider, we believe that every employee is a talent who deserves equal opportunities.
This means you matter.
Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”.
It’s more than just pay and benefits- it’s a meaningful investment in you.
It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.