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About the Role
The Nail Technician is an essential contributor to the spa’s elevated beauty and wellness experience. This role delivers impeccably detailed manicure and pedicure services using premium products, advanced techniques, and luxury hospitality, creating a serene, relaxing, and results-driven experience that reflects the spa’s five-star standards.
Responsibilities
- Perform luxury-level manicures, pedicures, and nail enhancements following spa protocols and brand standards.
- Provide meticulous cuticle care, shaping, buffing, polish application, gel services, and specialty treatments with precision and artistry.
- Customize services based on guest preferences, nail health, and desired aesthetic.
- Offer warm, intuitive service with polished communication, ensuring every guest feels cared for, relaxed, and valued.
- Provide aftercare education and recommend maintenance products to prolong results.
- Maintain detailed knowledge of spa service offerings, treatment protocols, and premium nailcare brands used within the spa.
- Ensure all tools, equipment, and work areas meet luxury-spa standards for sanitation, sterilization, and cleanliness always.
- Maintain treatment rooms and nail stations that are immaculate, beautifully presented, and fully stocked for each service.
- Follow all state regulations for hygiene, disinfection, and safe handling of products.
- Document guest preferences and service notes accurately in spa software.
- Educate guests on nailcare products and wellness items suited to their needs.
- Recommend homecare solutions to enhance nail health between visits.
- Support retail goals through authentic, informative, and personalized recommendations.
- Communicate clearly with spa leadership, front desk team, and fellow technicians and therapists to ensure a seamless guest journey.
- Participate in ongoing training, brand education, new service rollouts, and luxury service refinement.
- Support spa promotions, seasonal offerings, and VIP experiences when needed.
Requirements
- Valid state Nail Technician or Cosmetology license.
- Exceptional grooming, professional etiquette, and guest-service skills.
- Ability to work a flexible schedule including weekends, holidays, and evenings.
- Impeccable personal presentation and attention to detail.
- Graceful, calming, polished demeanor.
- Artistic eye and steady, precise hands.
- High standards of sanitation, safety, and professionalism.
- Discretion, emotional intelligence, and commitment to guest privacy.
Skills
- Manicures
- Pedicures
- Nail enhancements
- Gel systems
- Structured gel
- Nail art
- Nail health
- Product ingredients
- Advanced nailcare techniques
- Guest-service skills
- Sanitation
- Sterilization
- Cleanliness
- Communication
Location
- Nob Hill, San Francisco
Work Type
- Hourly
Experience Level
- 1–2 years of experience in a luxury spa, resort, high-end salon, or premium hospitality setting preferred.
Salary/Compensations
- $20/hr + commission
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.