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About the Role
HUB is seeking a dynamic Commercial Lines Account Manager, SME to manage an assigned book of business and ensure client satisfaction. This role is ideal for a detail-oriented team player committed to delivering results on required deadlines.
Responsibilities
- Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.
- Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
- Negotiate with insurers for coverage and price that meet the needs of the client.
- Handle renewals, and monitor the processing of policy documents, binders, certificates, and billings.
- Ensure Account Receivables are collected in a timely manner.
- Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
- Advocate for clients during the claims process; Engage the claims team on critical claims matters.
- Fulfil new business growth and client retention.
- Support and promote cross-sell / up-sell initiatives
Requirements
- RIBO (Registered Insurance Broker of Ontario) license Required
- Typically, 2+ years of industry, or product line experience; exposure to commercial risks preferred
- Experience delivering client-focused solutions based on customer needs (Sales and Service).
- Strong customer service focus with the ability to deliver positive customer experiences
- Professional communication and strong interpersonal skills
- Self-starter and strong team player able to work within Production and Service teams
- Effective organizational skills and time management
- Working knowledge of Microsoft Office Products (Word and Excel)
- Ability to learn and understand new systems quickly; EPIC fluency is an asset
- Currently holding or working towards insurance designation such as CIP, CAIB, etc. is an asset
Skills
- Microsoft Office Products (Word and Excel)
- EPIC fluency
Experience Level
- 2+ years of industry, or product line experience
Salary/Compensations
- Base salary $57,000 - $70,000, plus commissions
Benefits
- Flexible working arrangements
- Generous time-off policies
- HUB-sponsored training programs
- Tuition reimbursement
- Reimbursements for professional licensing and membership fees
- Special discounts on events, travel, accommodations, and personal home & auto insurance
- Competitive pay
- Comprehensive health benefits
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
About the Company
- HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
- We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.