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About the Role
We are seeking an experienced Claims Liaison to cultivate and maintain relationships with clients, insurers, and independent adjusting firms. The successful candidate will collaborate within a team of claims specialists to support NFP’s Commercial Insurance professionals by offering guidance, advocacy, and customer support, ultimately enhancing customer experience and team success.
Responsibilities
- Provide Claims management for Key clients by providing expert end to end claim advice across multiple coverage lines
- Serve as a resource to discuss claim strategy, analyze exposures, and provide perspective on complex claim situations, limitations and coinsurance, coverage denials, or disputed settlements, providing advocacy where necessary
- Develop strategies and protocols to improve the Claims handling process
- Co-ordinate and manage relationships with third party service providers
- Establish business relationships with claims leaders at Canadian based insurers
Requirements
- RIBO License and commitment to obtain licensing in other Canadian jurisdictions
- Typically, more than 10 years of industry and product line experience in a brokerage setting working as a Senior Client Manager or dedicated claims specialist
- Experience with Commercial P&C claims
- Cyber, Management Lines and E&O claims settlement experience is a plus
- High level of organizational skills with proven experience in managing multiple tasks and internal / external clients concurrently in a claims setting
- Knowledge of the EPIC system is an asset
- Proficiency in coordinating and performing technical claims discussions with internal and external customers
- Proficiency with all Microsoft Suite products including excel, outlook, word and power point
- Bilingualism would be an asset
Skills
- Claims management
- Client relationship management
- Claims strategy
- Exposure analysis
- Coverage analysis
- Settlement negotiation
- Process improvement
- Third-party vendor management
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Location
- Ontario – Any Location, Hybrid
Work Type
- Full-Time
- Permanent
- Hybrid
Experience Level
- More than 10 years of industry and product line experience
Salary/Compensations
- $80,000 to $100,000
- May be eligible for performance-based incentives
Benefits
- Annual bonus plan
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
About the Company
- NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance.
- Earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.
- An organization of consultative advisors and problem solvers.
- Helps companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
- Has over 300+ Canadian, U.K, and U.S. office locations.
- Focuses on employee retention, client growth, industry innovation and collaboration.
- Dedicated to serving the community through contributions to various organizations.
- Actively supports employee well-being with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion.
Equal Opportunity
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.