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About the Role
Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion. This role requires a mix of hunter sales, strategic growth, relationship management and problem-solving skills. You will report to the Sales Director.
Responsibilities
- Drive sales with new logos and upsell and cross sell into existing clients
- Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
- Manage renewals and reduce churn within the assigned account base.
- Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
- Act as a trusted advisor, maintain regular communication with customers.
- Negotiate and close deals to meet and exceed revenue targets.
- Achieve individual revenue targets
- Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
- Provide training, resources, and best practices to maximize adoption
- Address customer concerns and challenges proactively to drive future retention and growth
- Gather customer feedback to enhance new product development
- Advocate for customers internally by work with product, support and marketing teams
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions
Requirements
- 5+ years of sales and account management experience
- Strong ability to build and maintain relationships with clients
- Experience acting as a trusted advisor to ensure customers maximize the value of the product
- Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
- Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
- Background in subscription-based sales and enterprise account management
- Proficiency in Salesforce or other customer success platforms
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection
About the Company
- Dow Jones - Industries - Enterprise Subs
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
- We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
- Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.