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About the Role
The Assistant Food and Beverage Manager will help operate our Chromium café and food and beverage department, contributing to Midtown's mission of inspiring people to become their best selves through movement, connection, and belonging.
Responsibilities
- Manage the recruitment process and retention tactics for all staff, including corrective action, training, and employee morale.
- Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort.
- Maintain superior service levels and facilitate ongoing education of all employees.
- Assist with creating and implementing a weekly schedule to best suit employees’ strengths and weaknesses.
- Delegate tasks to employees.
- Supervise staff for safety and cleanliness according to Health Department regulations.
- Accommodate staff and guest requests and preferences.
- Assist with employee evaluations following guidelines and procedures.
- Establish and maintain open, collaborative relationships with direct reports and the food & beverage team by soliciting employee feedback, utilizing the "open door" policy, and reviewing employee satisfaction results.
- Assist in the management of budgeting, inventory, accounting, payroll, and other financial matters.
- Monitor the restaurant’s actual and projected sales to ensure revenue goals are met or exceeded.
- Review and maintain daily payroll and scheduling reports/records.
- Maintain labor costs within established budgetary guidelines.
- Interact with membership frequently to ensure satisfaction and enjoyment of dining experience and build lasting relationships.
- Use service-related guest feedback and take appropriate action to continually improve service levels, drive member satisfaction, increase return visits, and reduce guest complaints.
- Represent Midtown standards when communicating with membership, and respond to all membership complaints or inquiries in a timely manner.
Requirements
- Flexible availability, including evenings and weekends.
- Ability to stand and remain active for extended shifts (8–10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing.
- Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests.
Skills
- Management experience in a high-volume café or quick-service environment
- Passion for food, hospitality, and delivering a positive impact on guests’ experiences
- Strong guest service mindset with a collaborative, “lead by example” approach
- Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
- Reliable and accountable with a high level of professionalism
- Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets)
Location
- 200 E Highland Dr, Rochester, NY 14610
Work Type
- On-Site
- Full-Time
Experience Level
- 1–3 years of management experience
Salary/Compensations
- Starting at $63,000 annually
Benefits
- Complimentary individual Midtown club membership
- Associate Discounts, recognition programs, and professional development support
- Medical, dental, and vision insurance (where applicable)
- 401(k) retirement savings plan with company match
- Paid time off and paid parental leave
- Flexible Spending Accounts
- Life, AD&D, and disability insurance
About the Company
- Midtown exists to inspire people to become their best selves through the power of movement, connection, and belonging.
- Founded in 1970, Midtown has grown from one tennis club in Chicago to owning and operating eight luxury athletic clubs across the United States and Canada.
Equal Opportunity
- MIDTOWN is an Equal Opportunity Employer.