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About the Role
Gallagher Bassett is seeking a meticulous and detail-oriented Quality Assurance Consultant to ensure the accuracy and compliance of insurance policies and procedures through comprehensive quality assurance measures. The ideal candidate will possess a strong understanding of insurance regulations, exceptional analytical skills, and a commitment to upholding the highest standards of quality and integrity.
Responsibilities
- Conduct thorough reviews of insurance policies to verify accuracy, completeness, and adherence to regulatory requirements
- Perform regular audits of insurance documentation, including policies, endorsements, and certificates, to identify errors or discrepancies
- Monitor insurance processes and procedures to ensure compliance with industry regulations, company policies, and legal standards
- Identify and report any errors or inconsistencies in insurance documentation, and collaborate with relevant stakeholders to implement corrective actions
- Provide training and guidance to insurance agents and underwriters on quality assurance best practices, regulatory requirements, and procedural updates
- Maintain accurate records of quality assurance activities, findings, and corrective actions taken
- Prepare detailed reports for management review
- Participate in continuous improvement initiatives to enhance quality assurance processes, streamline workflows, and optimise efficiency
Requirements
- Previous experience in the insurance industry, with a focus on quality assurance
- In-depth knowledge of insurance products, regulations, and compliance standards
- Strong analytical skills and attention to detail, with the ability to identify and resolve complex issues
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proficiency in Microsoft Office suite and insurance management software
Location
- Melbourne
- Brisbane
- Sydney
Work Type
- Hybrid
- Permanent
- Full-time
Benefits
- Flexible work arrangements
- WFH
- Paid Parental Leave
- Ongoing education and development opportunities
- Service recognition awards
- Employee assistance program
- Peer support program
- Corporate health insurance discounts
- Wellness programs
- Additional purchased leave
- Novated leases
- Access to the Gallagher Rewards Program
- Reproductive leave
- Birthday Club
- 4 weeks annual leave
- Up to 2 weeks additional purchased Lifestyle Leave
- Two paid volunteer days annually
- Employee Stock Purchase Program
- Mental Health and Wellbeing Support
- Employee Recognition Awards
- Service Milestone Recognitions
- Annual flu vaccinations
- Access to Reward Gateway
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
- We’re supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
- We are a team that shows up, stands together, and leads with purpose.
- Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
- For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
- Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
- We see inclusion as a conscious commitment and diversity as a vital strength.
- By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal Opportunity
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
- As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
- We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.