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About the Role

Brooklyn Basketball is seeking a highly motivated, organized, and results-oriented Manager, Sales & Service to lead sales efforts across Brooklyn Basketball programs, trainings, rentals, birthday experiences, and other revenue-generating opportunities. The role involves individual selling and people management, focusing on driving sales performance, managing the pipeline, and increasing enrollment, revenue, and retention.

Responsibilities

Lead the sale of Brooklyn Basketball programs, including After-School Club, camps, clinics, trainings, rentals, birthday experiences, group opportunities, and other revenue-generating offerings.
Cultivate relationships with high-value prospects and partners through calls, emails, events, and face-to-face engagement.
Manage, coach, and develop the Brooklyn Basketball sales & service team through regular one-on-ones, team meetings, pipeline reviews, call coaching, goal setting, and ongoing feedback.
Establish clear team priorities, sales processes, performance expectations, and key performance indicators for sales staff.
Ensure a seamless transition within the sales & service team from booking through event delivery.
Develop and execute a comprehensive sales strategy focused on families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area.
Own and monitor the team’s sales pipeline from lead generation through conversion, ensuring timely follow-up, effective prioritization, accurate forecasting and strong customer communication within Salesforce.
Collaborate with the Director of Business Operations and internal stakeholders to develop campaign strategies, lead-generation opportunities, cadence automation, AI-enabled workflows, incentive programs, and other initiatives to support revenue growth.
Coordinate the Brooklyn Basketball sales calendar, revenue cycle and annual schedule, including priority sales events and the Brooklyn Basketball facility schedule.
Use sales reporting, customer data, market research, and performance insights to identify trends, improve conversion, and develop innovative revenue-generating opportunities.
Meet and exceed personal and team performance objectives while maintaining a high standard of customer service and representing The Brooklyn Way.

Requirements

Bachelor’s degree required.
3-5 years of professional sales experiences, preferably in sports, hospitality, events, or a related field.
At least 1 year of experience managing or coaching sales and client-facing professionals preferred.
Proficiency in Salesforce and related software.
Demonstrated success owning a sales pipeline, meeting individual revenue goals, and converting leads into customers.
Excellent time management and organizational skills.
Strong verbal and written communication skills.
Strong knowledge of basketball programming and sales strategies.
Able to motivate, develop, and hold team members accountable while fostering an inclusive and high-performing team environment.
Thrives in a collaborative, hands-on team environment.
Proactive by nature, with a solution-oriented approach to anticipating needs.
Strong communication skills with the ability to manage respectfully across multiple levels.
Detail-oriented, organized and able to work autonomously at all levels of sales.

Skills

Salesforce
Sales pipeline management
Customer relationship management
Team management
Coaching
Forecasting
Customer service
Basketball programming
Sales strategy development
Lead generation
Revenue growth initiatives

Location

NYC Metro Area

Work Type

Full-time
Office or facility environment
Travel required within NYC Metro Area

Experience Level

3-5 years of professional sales experience
1+ year of management or coaching experience

Education Level

Bachelor's degree

Salary/Compensations

$72,000 - $90,000

Benefits

Bonus eligibility
Medical, dental, and vision coverage
HSA and FSA eligibility
401k Employer Match at 4%
Competitive PTO policy
Company Holidays
Parental leave policy eligible after 6 months of service
Access to events at Barclays Center, subject to ticket availability
Free lunch onsite Monday - Thursday
Onsite barista bar

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
Operates at the intersection of live entertainment, premium hospitality, and community engagement.
Parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center.
Expanding portfolio includes BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
Deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities.
Values include growth mindset, integrity, accountability and care.

Equal Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.