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About the Role

The Concession Associate is responsible for preparing beverages, food, and merchandise items to sell to guests during events in a friendly & courteous manner. This position is also responsible for maintaining cleanliness of their assigned location, processing cash and credit transactions, and assisting Team Leads with timely set-up and breakdown of all work areas, with specifics in food safety, food production, guest relations, and equipment use and maintenance.

Responsibilities

Mixes, garnishes, and services alcoholic and non-alcoholic drinks for guests.
Sells various food, beverage & merchandise items throughout the theatre and front-of-house.
Prepares display merchandise & sells products to guests in a friendly and courteous manner.
Assists stand leads and supervisors in the set-up of the assigned selling area.
Verifies cash bank and completes and signs a cashier’s worksheet in the money room.
Notifies the Team Lead of product that requires replenishment during an event.
Maintains a working knowledge of theatre policies and important locations (restrooms, telephones, medical, security, etc.).
Answers and directs guests in a courteous and professional manner.
Assists Team Lead in the closing down of concession and bar areas at the conclusion of an event.
Participates in special projects and performs other duties as assigned.
Maintains Health Dept. standards and executes the procedures in place.
Adheres to TEAM training guidelines.
Provides exceptional experiences for guests, partners, and team members, including by adhering to appearance and presentation guidelines while on-site.

Requirements

Must be able to handle transactions without a register.
Must be comfortable with heights.
Must be able to complete daily and nightly inventory.
Must be receptive to working outside in inclement weather and extreme temperatures.
Ability to lift up to 25 pounds.
Ability to climb and descend multiple flights of stairs while carrying equipment or supplies.
Must be able to work within an environment with loud noises and everchanging visuals.
Ability to stand and move about the theater throughout the duration of the shift.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Skills

Strong communication skills with a focus on customer service.
Strong communication skills with the ability to multi-task and partner with asst. supervisors to handle customer service issues.
Bartending license is a plus.

Location

Onsite

Work Type

Part-time
Event driven

Salary/Compensations

$22—$22 USD

Benefits

Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
Growth and longevity for employees are top priorities.

About the Company

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.
More information is available at www.msgentertainment.com.

Equal Opportunity

We value diversity and are looking for extraordinary employees of all backgrounds!
MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.