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About the Role

The MSG Arena Concourse Supervisor will provide an exceptional guest experience throughout the Concession levels of the MSG Arena by leading and directing front line colleagues. The role focuses on partnering within Venues and across functions to achieve results in a fast-paced, dynamic environment. Success is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. This is a part-time position with 70 hours guaranteed per month (2 events per week).

Responsibilities

Accountable for daily supervision and leadership of front line colleagues in Food & Beverage locations, Merchandise stores, Custodial responsibilities, and Guest Service areas.
Demonstrate a positive attitude and operate with high energy throughout the entire shift.
Function as a role model to front line colleagues.
Assess, evaluate, and coach front line colleagues.
Provide consistent, fair, and timely feedback to colleagues.
Manage the content and delivery of pre-shift meetings.
Ensure front line colleagues are engaged and deliver exceptional guest experiences.
Be highly responsive to emergencies in a fast-paced, time-sensitive environment.
Monitor Department of Health regulations and city codes.
Take ownership of supervisory locations and maintain a clean, safe, and aesthetically pleasing working environment.
Address customer concerns, feedback, and suggestions efficiently, offering recovery solutions when necessary.
Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines.

Requirements

Minimum of 3-5 years of Supervisory experience and/or knowledge of events, sports, theatre operations within an entertainment venue.
Prior working knowledge of Food & Beverage outlets, Bar, Custodial/Housekeeping duties & Merchandise Sales management is desirable.
Experience supervising union staff preferred.
Excellent communication skills.
Ability to mobilize key stakeholders and engage with all levels in the organization.
Demonstrated experience completing reports and documenting staff performance is essential.
Ability to engage and develop collaborative relationships and influence within teams and across functions, even without direct reporting relationships.
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
Comfortable with managing conflict and responding to customer problems with a sense of urgency.
Ability to demonstrate success in managing multiple tasks while under tight deadlines.
Experience motivating and encouraging exceptional performance.
Ability to hold teams accountable for outcomes and monitor performance.
Demonstrated experience coaching, mentoring, and developing staff to perform at high levels.
Ability to navigate internal organization/process.
Proactive self-starter and able to work collaboratively.
General physical requirements such as lifting 25 lbs, standing for long periods, walking long distances, bending, and constant motion (restocking) is often required.
Willingness to travel to other locations as needed.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Skills

Leadership
Guest Experience Management
Coaching
Mentoring
Feedback Delivery
Conflict Management
Communication
Stakeholder Mobilization
Relationship Building
Task Management
Performance Monitoring
Staff Development

Location

Onsite

Work Type

Part-time
Full-time

Experience Level

3-5 years supervisory experience

Education Level

Minimum of 60 credit hours of college level coursework (representing 2 years), or similar self-development through certifications, trade school coursework.

Salary/Compensations

$38 USD per hour

Benefits

Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
Growth and longevity for employees are top priorities.

About the Company

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
The Company’s portfolio includes world-renowned venues such as New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and The Chicago Theatre.
These venues showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
The Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for over 90 years.

Equal Opportunity

MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.