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About the Role
CALM’s digital products are crucial for providing support. This role focuses on enhancing the user experience of the CALMzone app, working collaboratively to translate insights into intuitive and accessible features. The position offers significant opportunities to influence the app and CALM’s broader digital presence.
Responsibilities
- Deliver the mobile product strategy as defined by the Senior Product Manager.
- Manage the app through all lifecycle stages, from discovery to optimization.
- Own the continuous improvement of the app, including accessibility and onboarding.
- Manage the app’s technical health and stability across various devices.
- Create, maintain, and prioritize product backlogs aligned with organizational goals.
- Define user stories with acceptance criteria and guide development teams.
- Act as a UX lead, mapping and optimizing mobile user journeys for intuitiveness and inclusivity.
- Generate user insights through research, usability testing, and data analysis.
- Translate research findings into actionable improvements.
- Champion user-centered design and accessibility best practices.
- Collaborate with researchers, designers, developers, and agencies for excellent delivery.
- Engage with stakeholders to gather requirements, align priorities, and report progress.
- Act as a liaison between technical and non-technical stakeholders.
- Promote a data-driven, test-and-learn culture.
- Ensure strategic alignment of the CALMzone app.
- Monitor and analyze app performance using data, analytics, and feedback.
- Drive a culture of continuous optimization and regular updates.
- Stay updated on product management best practices and industry trends.
Requirements
- Proven experience in mobile app product management, including launching and/or running an app on iOS/Android.
- Experience managing an app through the full product lifecycle.
- Familiarity with App Store and Google Play release processes.
- Strong UX background with experience in user journey mapping and defining user stories.
- Experience ensuring inclusive and accessible design.
- Excellent ability to work across teams and with external partners.
- Strong analytical skills, using data and research to inform decisions.
- Confident communicator and stakeholder manager.
- Ability to champion product thinking across the organization.
- Must have the right to work in the UK.
Skills
- Mobile app lifecycle management
- Product strategy
- Agile execution and delivery
- Data-driven decision making
- Stakeholder management
- Cross-functional collaboration
- UX lead
- User journey mapping
- User stories
- Inclusive design
- Accessible design
- Data analysis
- Research
- Usability testing
- Communication
- Product thinking
Location
- London Waterloo
- Remote Working
Work Type
- Full-time
- Permanent
- Hybrid working
- Nine day fortnight
Experience Level
- 2+ years of experience as a Product Manager launching and/or running a mobile app
- Junior or associate Product Managers will be considered
Salary/Compensations
- £38,000 - £45,000
Benefits
- Unlimited annual leave
- Healthcare cash plan
- 6% pension contribution
- Therapeutic services (after completion of probation)
About the Company
- We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.
- We’re a suicide prevention charity, on a mission to help people end their misery, not their lives.
- We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward.
- A work environment that values creativity, personal growth and collaboration.
Equal Opportunity
- Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
- If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.
- We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.