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About the Role
A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment. This role provides leadership to each studio while establishing and maintaining well-trained, stable, and successful team members who are engaged and accountable for meeting and exceeding studio goals.
Responsibilities
- Manage RDAs at 4+ dental studios in the Austin area with minimal upper management oversight
- Provide chairside coverage as needed to ensure team success
- Travel to manage locations or for coverage
- Assist fellow studios with duties/coverage as needed
- Monitor and track KPI trends
- Track RDA goals and bonuses
- Collaborate with RMs and RDH trainer to resolve intra-office issues
- Ensure equipment is well maintained at each studio
- Identify staff development areas to facilitate growth and ensure quality standards are met
- Conduct ongoing performance reviews and provide written feedback at least annually
- Address patient complaints professionally, escalating concerns as needed
- Maintain a healthy work environment by supporting the company culture and mission
- Adjust schedules based on patient flow and overtime statuses
- Communicate effectively and efficiently
- Perform and analyze dental radiographs (x-rays) and scans
- Obtain and update patient dental and medical history, ensuring health history is updated annually for returning patients
- Sterilize and disinfect instruments, equipment, and patient rooms
- Provide exceptional patient care
- Examine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygiene
- Collaborate with the clinical team to chart and code according to ADA guidelines
- Continuously increase dentistry knowledge and job skills
- Adhere to State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental Board
- Maintain and inventory supplies and equipment
- Ensure the clinical space is cleaned in compliance with ADA guidelines
- Teach patients appropriate oral hygiene strategies
- Perform various studio tasks requiring computer use
- Perform duties in accordance with practice standards and The Dental Practice Act for Registered Dental Assistants
- Participate in on- and off-site team-building activities with a positive attitude
- Maintain a 'team first' and 'patient first' mentality
- Train others on relevant job skills and knowledge
- Travel to visit and maintain each office
- Perform other duties as assigned
Requirements
- Fluent in English; verbal and written
- Familiarity with dental terminology
- Basic computer skills
- Ability to travel around the Austin area
- Professional demeanor
- Strong interpersonal, people management, and leadership skills
- Excellent sales and customer service skills
- Ability to remain organized and detail-oriented in a fast-paced environment
- Time management skills with a proven ability to meet deadlines
- Analytical and problem-solving skills
- Ability to prioritize tasks and delegate them when appropriate
- High level of dental compliance knowledge
- Ability to sit or stand for long periods
- Ability to work more than 40 hours per week
- Exposure to infectious diseases and/or bloodborne pathogens
- Handling sharp objects
- Exposure to harmful chemicals and/or gasses
- Repetitive motions of wrists, hands, and/or fingers
- Operation of machinery and/or power tools
- Assessment of accuracy, neatness, and thoroughness of work
- Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces
- Medium work, including moving objects up to 50 pounds
Skills
- People management
- Leadership
- Sales
- Customer service
- Organization
- Detail-oriented
- Time management
- Problem-solving
- Prioritization
- Delegation
- Dental compliance
- Communication
Location
- Austin area
Work Type
- Full-time
- Travel required
Experience Level
- 1+ years of people management experience
- 2+ years of experience in the dental field
- 2+ years of experience in a similar position (preferred)
Education Level
- High school diploma or equivalent
- Associate degree or higher (preferred)
- Texas Registered Dental Assistant license
- CPR and/or BLS certification (preferred)
About the Company
- Swish Dental is an Equal Opportunity / Affirmative Action employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.