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About the Role
This role owns API integrations end-to-end, from scoping and delivery to ensuring internal teams can manage them post-launch. The platform is used by major investment banks and corporate clients for virtual and hybrid events, with many clients integrating the platform via API into their existing systems.
Responsibilities
- Join Sales on opportunities where an API integration is part of the deal, translating prospect requirements into API capabilities.
- Run technical discovery to understand client systems, ownership, authentication, and event workflows.
- Produce scoping documents and solution designs for sales proposals and engineering.
- Provide realistic commercial assessments of integration efforts for both OpenExchange and the client.
- Own the integration lifecycle from contract signing to live events, managing milestones, dependencies, and client blockers.
- Guide client engineering teams through OE API modules, including account setup and environment access.
- Agree on authentication and access models with clients, including API credentials and SSO setup.
- Run integration testing and UAT, including building test plans, validating data flows, and signing off on go-live readiness.
- Support platform migrations, ensuring client events continue uninterrupted.
- Design integrations considering how events are actually run by delivery teams and clients.
- Ensure integrations are fully manageable by Delivery and Support teams without direct involvement.
- Build and maintain operational documentation for integrated clients.
- Deliver training, runbooks, and decision trees to support teams.
- Act as the senior technical resource for integrated client escalations.
- Diagnose issues that span API payloads, field mapping, authentication, SSO, and data discrepancies.
- Analyze logs, API responses, and monitoring data to isolate fault origins.
- Convert recurring escalations into permanent fixes and provide structured feedback to Product Management.
- Collaborate daily with Sales, Account Management, Product Management, Engineering, Event Delivery/Production, and Client Support.
- Engage directly with client technical leads, platform owners, and vendors.
Requirements
- Proven experience in technical implementation, solutions engineering, integration consulting, or a similar client-facing technical role.
- Strong practical understanding of REST APIs, including reading documentation, building/debugging requests, interpreting responses, and explaining field mapping.
- Ability to manage commercial and technical discussions concurrently and credibly with diverse stakeholders.
- Track record of training and enabling internal teams, with experience producing actionable written documentation like implementation plans and runbooks.
- Comfortable managing multiple concurrent implementations under time pressure with competing dependencies.
- Familiarity with financial services, capital markets, or another regulated environment, including associated security and compliance scrutiny.
- Hands-on familiarity with Jira, Confluence, and Salesforce.
Skills
- REST APIs
- Postman
- Technical Implementation
- Solutions Engineering
- Integration Consulting
- Client-Facing Technical Roles
- API Documentation
- API Debugging
- API Responses
- Error Codes
- Payload Mapping
- Field Mapping
- Commercial Discussions
- Technical Discussions
- Training
- Enabling Internal Teams
- Implementation Plans
- Runbooks
- Incident Updates
- Jira
- Confluence
- Salesforce
- Webcasting
- Virtual Events
- Streaming
- Live Delivery Domains
Location
- Remote in the UK
- Remote in the US
Work Type
- Remote
- Occasional Travel
Experience Level
- Senior Technical Resource
About the Company
- OpenExchange delivers virtual and hybrid events for the world’s largest investment banks, alongside hundreds of corporate clients and organizations.
- Over half a million virtual meetings and two thousand conferences have run on the OpenExchange platform.
- The platform's API suite allows clients to integrate with their event management systems, CRMs, or research workflows, automating processes like event creation, registration, reporting, and retrieval of recordings and transcripts.