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About the Role
Constructor is seeking an Account Manager to join a growing team focused on client experience from onboarding through renewal and expansion. You will advocate for customers, provide feedback to Product, create advocacy opportunities for Marketing, and ensure visibility into customer health for the organization.
Responsibilities
- Serve as the strategic lead for clients within your book of business.
- Build strong client relationships to understand their business goals, needs, priorities, and how Constructor aligns with them.
- Manage complex, enterprise renewal and upsell cycles, demonstrating product and business benefits to all stakeholders.
- Identify and manage risks within your book of business effectively and promptly.
- Educate clients on new use cases, features, and integrations to add value and uncover upsell opportunities.
- Update internal systems and attend meetings to document and communicate customer status, needs, risks, and next steps for renewals and upsells.
- Ensure the success of Quarterly Business Reviews with Customers to align on client goals and Constructor's role.
Requirements
- Minimum of 3+ years of experience working directly with large enterprise clients in Account Management, Customer Success, or Sales within a SaaS company, preferably in the ecommerce sector.
- Proven ability to influence, present to, and build deep relationships with customers, including VP+ level.
- Proven ability to uncover and manage risk within your book of business in a timely and effective manner.
- Proven ability to educate clients on new use cases, features, and integrations that create added value and uncover potential upsell opportunities.
- Proven ability in managing complex, enterprise renewal and upsell cycles from start to finish.
- Proven track record of consistently meeting and exceeding individual retention and expansion goals.
- Proven ability to juggle multiple Account Management projects and responsibilities while maintaining attention to detail.
- Proven ability to work cross-functionally with various teams (Sales, CSMs, SEs, SAs, Data Science, Product+Eng) to meet client needs and goals.
- Solid knowledge and understanding of ecommerce business needs, typical goals, KPIs, terminology, and trends.
- Solid understanding of analytics and statistics, with a focus on analyzing and presenting data sets related to ecommerce, A/B testing, and conversion.
- Proven ability to acquire and maintain a working knowledge of Constructor’s products and capabilities.
Skills
- Account Management
- Customer Success
- Sales
- SaaS
- Ecommerce
- Relationship Building
- Risk Management
- Upselling
- Product Knowledge
- Analytics
- Statistics
- Data Analysis
- Cross-functional Collaboration
- Project Management
- Attention to Detail
Location
- U.S. based
Work Type
- Full-time
Experience Level
- 3+ Years
About the Company
- Constructor is the next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit.
- Our proprietary search engine is built in-house using transformers and generative LLMs, powering search, recommendations, and shopping agents.
- We have never lost an A/B test to competitive technology and work on the bleeding edge of AI.
- Our engine operates at extreme scale, handling over 1 billion queries daily across 150 languages for major ecommerce companies like Sephora, Under Armour, and Petco.
- We are a passionate team that values empathy, openness, curiosity, continuous improvement, and metrics that matter.
- Founded in 2019 by Eli Finkelshteyn and Dan McCormick, Constructor is a U.S. based company.
Equal Opportunity
- By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.