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About the Role

Clio is seeking a Manager, Global Employee Relations to establish and lead a consistent, scalable employee relations function across North America, EMEA, APAC, and LATAM. This hands-on role requires expertise in complex investigations, coaching leaders, and ensuring compliance with regional employment laws and cultural norms. The position involves building frameworks, policies, and training for a distributed People team to manage employee relations effectively.

Responsibilities

Own the end-to-end employee relations caseload globally, including intake, triage, investigation, resolution, and documentation for concerns such as harassment, discrimination, misconduct, performance disputes, and policy violations.
Conduct thorough, impartial, and legally sound workplace investigations, including interviewing witnesses, gathering evidence, and delivering findings and recommendations.
Build and maintain a global ER case management framework with scalable intake channels, escalation paths, SLAs, and documentation standards.
Serve as the primary escalation point for complex, high-risk, or high-visibility ER matters, balancing legal risk, business needs, and employee experience.
Maintain working knowledge of employment law and ER/IR norms across key regions (North America, EMEA, APAC, LATAM).
Partner with outside employment counsel in each region to validate approaches on novel or high-risk matters and keep ER practices current.
Localize ER processes, documentation, and communications to ensure legal defensibility and appropriate local reception.
Design and author new global employee relations policies, including progressive discipline, workplace investigations, anti-harassment, non-retaliation, and performance improvement frameworks.
Own a regular review-and-iterate cadence for existing ER policies, using case trends, audit findings, and feedback to identify areas for improvement.
Manage version control and localization of global policies, ensuring alignment with a single global framework.
Partner with Legal and regional People Business Partners to pilot policy changes, gather feedback, and roll out updates.
Coach and equip people leaders to identify, document, and resolve early-stage employee concerns and performance issues.
Design and deliver ER training for managers and People Business Partners on relevant topics.
Act as a trusted advisor to People Business Partners and business leaders navigating sensitive employee situations, restructurings, and terminations.
Own ER case data integrity and reporting, tracking trends, cycle times, and outcomes to identify systemic issues.
Partner closely with Legal, Total Rewards, and People Operations to manage risk on terminations, reductions in force, accommodation requests, and leave-related ER matters.
Prepare regular ER metrics and trend reporting for People leadership, flagging risk areas and recommending proactive interventions.

Requirements

5+ years of progressive employee relations experience.
At least 2 years supporting employee relations across multiple countries or regions.
Demonstrated experience leading workplace investigations independently, from intake through resolution and written findings.
Working knowledge of employment law fundamentals across at least two of Clio's operating regions (North America, EMEA, APAC, LATAM).
Comfort partnering with outside counsel to fill gaps in regional knowledge.
Experience authoring and iterating HR/ER policy from scratch, including piloting changes and incorporating stakeholder feedback.
A track record of coaching and influencing managers and senior leaders through ambiguous, sensitive, or emotionally charged situations with empathy and sound judgment.
Strong written and verbal communication skills, with the ability to translate complex legal or policy nuance into clear guidance for non-HR audiences.
Excellent judgment, discretion, and composure when handling confidential and high-stakes information.
Comfort operating with a high degree of autonomy in a fast-paced, distributed, and evolving environment.

Skills

Employee Relations
Workplace Investigations
HR Policy Development
Manager Coaching
Employment Law Fundamentals
Cross-regional Compliance
Case Management
Risk Management
Communication
Judgment
Autonomy
Spanish proficiency
Portuguese proficiency
French proficiency
German proficiency

Location

Vancouver
Calgary
Toronto
Dublin
London
New York City
Sydney

Work Type

Hybrid work environment
Occasional travel

Experience Level

Manager

Salary/Compensations

$122,800 to $184,200 CAD

Benefits

Top-tier health benefits
Dental insurance
Vision insurance
Flexible time off policy (20 days encouraged)
$2000 annual counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

About the Company

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.

Equal Opportunity

We are dedicated to diversity, equity and inclusion.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.