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About the Role
Landmark Ventures is seeking a Manager, Client Success to partner with clients, understand their needs, and ensure the successful execution of high-impact gatherings and experiences. This role is crucial for maintaining client satisfaction and identifying opportunities for expanded engagement.
Responsibilities
- Serve as the primary day-to-day contact for a portfolio of clients.
- Develop a deep understanding of client businesses, people, priorities, and objectives.
- Lead and participate in client calls, ensuring alignment on decisions and next steps.
- Anticipate client needs and ensure Landmark feels easy to work with.
- Advise clients on opportunities for VIP dinners, executive roundtables, and other gatherings.
- Coordinate with internal teams (event production, venues, programming, etc.) to ensure seamless execution.
- Translate client conversations into clear actions, owners, and deadlines.
- Build and maintain event calendars or account plans.
- Prepare agendas, meeting briefs, and client updates.
- Coordinate event concepts, dates, markets, and venues.
- Develop speaker guides, briefing documents, and talking points.
- Coordinate speaker outreach and preparation.
- Review invitation strategies and target attendee profiles.
- Work with the recruitment team on priority executives and attendee outreach.
- Gather client materials, branding, biographies, headshots, and content.
- Prepare clients for upcoming dinners and experiences.
- Track decisions, deliverables, and outstanding questions.
- Support clients on-site when appropriate.
- Capture follow-up actions and help transition successful events into next steps.
- Identify opportunities to create more value for clients and expand engagements.
- Develop ideas, proposals, renewals, and expanded engagements alongside senior relationship owners.
- Continuously improve client relationship management processes at Landmark.
- Utilize AI, automation, and modern tools to enhance work efficiency and client experience.
Requirements
- Ability to comfortably join calls with senior executives and represent Landmark.
- Ability to ensure every commitment from a conversation has an owner and deadline.
- Exceptional communication skills.
- Ability to turn complicated conversations into simple next steps.
- Curiosity to understand client businesses and objectives.
- Proactive approach to identifying and addressing issues.
- Exceptional follow-through on commitments.
- Comfortable managing multiple clients and engagements simultaneously.
- Judgment and confidence to interact with senior executives.
- Willingness to roll up sleeves and handle detailed work.
- Comfortable with presentations, spreadsheets, CRM systems, and modern productivity tools.
- Curiosity about how AI can improve job performance.
- Thoughtful, resourceful, dependable, low-ego, and eager to grow.
- Flexibility for occasional travel and work outside traditional business hours.
- Authorization for employment in the United States.
Skills
- Client Success
- Account Management
- Experiential Marketing
- Event Management
- Hospitality
- Consulting
- Relationship Management
- Communication
- Organization
- Project Management
- Executive Engagement
- B2B Technology
- AI Tools
Location
- New York City
- Remote (United States)
- Remote (Europe)
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- 4-8+ years of experience in client success, account management, experiential marketing, events, hospitality, consulting, partnerships, or another high-touch client environment.
Benefits
- Competitive benefits package
About the Company
- Landmark Ventures works with leading global brands and high-growth B2B companies to convene people for VIP dinners, executive roundtables, curated experiences, summits, and other high-impact gatherings.
- Landmark excels at convening extraordinary people and creating experiences that lead to meaningful relationships and business outcomes.
- For over 25 years, Landmark has helped founders, brands, and enterprises reach new customers, enter new markets, build strategic relationships, accelerate pipelines, create extraordinary events and experiences, execute M&A transactions, raise capital, and unlock new opportunities.
- The Events & Experiences team produces over 200 gatherings annually.
- Landmark is a place where talented people can build careers.