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About the Role
Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario focused on health for women, health equity, and health system solutions. Join an institution where innovation, discovery, and system thinking are limitless, and contribute to revolutionizing the future of healthcare.
Responsibilities
- Answer main hospital telephones, patient information lines, and emergency lines.
- Respond to caller inquiries accurately according to hospital policy, referring calls using a PC-based directory and paging system.
- Activate paging and/or Emergency Codes per departmental and hospital policies.
- Page physicians and key hospital personnel promptly as per hospital policy.
- Update On-Call Schedules for locating hospital staff.
- Stay current on hospital activities and relevant policies and procedures.
- Act as a role model and champion, integrating safe, best practices into daily activities to foster safe and exemplary care.
Requirements
- Must reside and be legally eligible to work in Ontario.
- High School Diploma.
- 2-3 years of previous experience as a telephone or call centre operator is preferable.
- Hospital experience is a definite asset.
- Ability to work at a fast pace in an unpredictable environment.
- Ability to remain calm and polite when faced with stressful situations and potentially challenging callers.
- Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital.
- Plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.
- Employment is conditional upon verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases.
- Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment.
Skills
- Excellent customer service skills.
- Excellent verbal telephone skills and a firm grasp of the English language.
- Good working knowledge of Microsoft Windows, Word and Outlook.
- Knowledge of Nortel Meridian telephones is an asset.
- Keyboarding at 40 w.p.m. with a maximum 5% error rate.
- Excellent problem-solving and clear communication skills.
Location
- Ontario
Work Type
- Casual Opportunity
- Replacement
- Full-time
Experience Level
- 2-3 years
Education Level
- High School Diploma
Benefits
- Competitive benefits
- Excellent defined benefit pension plan (HOOPP)
About the Company
- Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions.
- Healthcare Revolutionized 2030 is our roadmap to the future.
- Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible.
- Women’s College Hospital may use artificial intelligence (AI) or automated decision-making tools during various points in the recruitment and selection processes.
- Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices.
Equal Opportunity
- We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community.
- Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.