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About the Role
Lead complex end-to-end payroll operations for France, ensuring accuracy, compliance, and scalability in a high-growth environment. Manage strategic client accounts, provide expertise on complex payroll matters and DSN escalations, and contribute to process optimization and team enablement.
Responsibilities
- Manage end-to-end payroll operations for complex, high-risk, and strategic French accounts (DSN, filings, social contributions, and tax payments)
- Supervise compliance, analyze complex anomalies, and manage high-level DSN/tax escalations
- Interact directly with French authorities (URSSAF, DGFIP, etc.) to resolve complex disputes and secure sensitive payroll situations
- Collaborate with Product, Engineering, Legal, and Leadership teams to optimize payroll systems, enhance control features, and drive automation
- Support the rollout of a managed payroll offering
- Contribute to process standardization and automation initiatives
- Handle customer tickets and ensure timely resolution
- Create team playbooks, documentation, and operational standards
Requirements
- 3–5+ years of experience in French payroll operations
- Strong expertise in French payroll regulations (DSN, social contributions, tax filings)
- Experience managing complex escalations and handling sensitive payroll disputes
- Experience in a client-facing payroll role (payroll provider, accounting firm, or SaaS environment)
- Ability to manage high volumes of payroll issues with accuracy and efficiency
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in payroll systems and Excel/Google Sheets
- Excellent written and verbal communication skills in both French and English
Skills
- French payroll regulations
- DSN
- Social contributions
- Tax filings
- Payroll systems
- Excel
- Google Sheets
- Analytical skills
- Problem-solving skills
- Attention to detail
- Communication skills
Experience Level
- 3-5+ years