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About the Role
As a Department Manager at Victoria's Secret, you will be a key part of the management team, ensuring store success, inspiring the team to achieve targets, and creating the best customer experience.
Responsibilities
- Deliver an exceptional customer experience by showcasing product knowledge and assisting customers with purchases.
- Lead and energize the team, ensuring they have the necessary resources for efficient shifts and maintaining high brand standards.
- Support the management team in achieving key performance indicators (KPIs) across the store, focusing on sales growth and profitability.
- Maintain store standards, including managing deliveries, stock replenishment, loss prevention, and adhering to health and safety procedures.
- Execute brand visual standards and ensure the team does the same.
- Actively listen to team members, share ideas with store partners, and contribute to business growth and positive change.
- Perform opening and closing duties, including key holder responsibilities, in line with company procedures.
- Support new product launches, floor set changes, and audits, ensuring team members are trained for required tasks.
Requirements
- Previous retail management experience in a fast-paced store environment.
- Demonstrated record of managing and exceeding sales targets and KPIs.
- Understanding of how to manage a team to achieve objectives and drive performance.
- Passion for retail, both front and back of house, with a focus on creating unique customer experiences.
- Keenness to learn and develop customer service skills and product knowledge.
- Ability to lead with purpose, engaging and developing the team with shared enthusiasm for the brand.
- Ability to develop valued relationships with customers, team members, and wider business teams.
- Ability to collaborate and develop the designated team with shared enthusiasm for the brand.
- Flexibility, supportiveness, and contribution to a positive working environment.
- Ability to find energy in a busy environment, embrace change, multitask, problem-solve, and collaborate.
Skills
- Customer Experience
- Team Leadership
- Sales Growth
- Profitability
- Store Standards
- Visual Merchandising
- Communication
- Problem Solving
- Collaboration
- Multitasking
Location
- Victoria's Secret stores
Work Type
- Full-time
Experience Level
- Retail Management Experience
Benefits
- Flexible working schedules
- 25% off select styles at Victoria's Secret, Next, Gap in-store
- Exclusive offers from over 3,500 retailers through Reward Gateway
- Year-round incentives and competitions
- Access to free financial, health, and wellbeing services, including 24/7 digital GP
- Learning and development opportunities
- On-the-job training
- Pension contributions
- Life assurance
About the Company
- Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group, uniting two global retail leaders.
- The company delivers iconic lingerie, seamless service, and standout brand storytelling across stores and digital platforms.
- They offer world-loved lingerie, sleepwear, athleisure, swim, and award-winning fragrances.
- The company emphasizes creating unforgettable customer moments and fostering an inclusive, supportive workplace where individuality is celebrated.
- They believe in potential as much as experience and encourage applications from passionate individuals aligned with their values.
Equal Opportunity
- We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).