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About the Role
Heidi Systems is building the Energy OS for Real Estate, digitizing one of Europe's last analog markets and creating the infrastructure for intelligent energy management in buildings. We are growing rapidly and seek someone to build, manage, and continuously improve our operational processes. As an Operations Manager, you will be responsible for the end-to-end execution of customer projects, transforming them from acquisition to successful implementation. You will coordinate with clients, property managers, owners, installers, and other partners, keeping projects on track and resolving issues proactively. You will also work with our Founder to expand Heidi Systems' operational structures. This role is intentionally broad, offering the opportunity to help build the operational playbook from the ground up.
Responsibilities
- Take end-to-end ownership of customer accounts and properties, from onboarding to successful implementation and ongoing support.
- Coordinate property managers, owners, installers, tenants, and other partners, ensuring timely and accurate information flow.
- Manage multiple projects concurrently, maintaining independent oversight.
- Serve as the primary point of contact for clients and partners, communicating clearly and decisively.
- Independently resolve operational issues, employing unconventional methods if necessary.
- Identify manual, error-prone, or repetitive processes and develop scalable systems.
- Automate operational workflows using no-code/low-code and AI tools (e.g., n8n, Claude Code).
- Establish and maintain structures for project tracking, documentation, reporting, and internal communication.
- Analyze operational KPIs, identify bottlenecks, and implement corrective actions.
- Undertake projects and initiatives from problem definition through execution and success measurement.
- Collaborate directly with the Founder, assuming increasing operational responsibilities.
Requirements
- High drive, strong analytical thinking, and a desire for early responsibility.
- University degree in Business Administration, Industrial Engineering, Economics, Finance, Computer Science, or a related field.
- Previous relevant experience through internships in startups, venture capital, consulting, investment banking, tech, or fast-growing companies.
- Demonstrated ability to drive initiatives independently.
- Strong analytical skills and the ability to quickly learn new topics.
- Ability to structure complex problems and derive concrete next steps.
- Highly organized with the ability to manage multiple parallel tasks.
- Clear and confident communication skills, including with clients and external partners.
- High self-motivation and initiative.
- Enjoys learning new tools and technologies to improve processes with AI and automation.
- Comfortable with ambiguity and situations without established processes.
- Native-level German and fluent English proficiency.
Skills
- No-Code/Low-Code Tools
- AI Tools
- Process Automation
- Project Management
- Analytical Thinking
- Problem Solving
- Communication
- Organization
- Initiative
Location
- Berlin Mitte
Work Type
- Full-time
- Onsite
Experience Level
- Early-stage startup experience
- Fast-growing company experience
Education Level
- University degree in Business Administration, Industrial Engineering, Economics, Finance, Computer Science, or a related field.
Benefits
- Direct collaboration and daily mentoring from an experienced founder.
- Steep learning curve.
- Opportunity to be part of a rapidly growing early-stage startup digitizing a large market.
- High degree of personal responsibility, speed, and creative freedom.
- True end-to-end project responsibility.
- Chance to build operations from the ground up and significantly shape processes.
- Potential for increased responsibility, larger operational areas, and eventually managing a team.
- Access to a strong network in real estate, tech, energy, and venture capital.
- High-performance team with a humorous and supportive culture.
- Regular team dinners and company events.
- Newly renovated office in a historic building in Berlin Mitte, located next to Monbijoupark.
- Collaborative work environment with short decision-making processes.
About the Company
- Heidi Systems is building the Energy OS for Real Estate.
- We are digitizing one of Europe's last analog markets.
- We are creating the infrastructure for intelligent energy management in buildings.
- We are an 8-person team with a strong pipeline of over 5,000 active deals.
- We have completed an angel round with founders of unicorns and directors from Google and OpenAI.
- We are on track for 10x growth in 2026.
- We are revolutionizing the metering service industry, a huge, long-untouched market.
- As a PropTech and ClimateTech company, we combine software, IoT, and operations into a platform that makes energy and consumption data fully digital, transparent, and real-time.