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About the Role
The Queen's Club is seeking an accomplished and highly motivated Events Manager to join our distinguished Events team. This role offers a rare opportunity to contribute to the delivery of world-class experiences within one of London’s most prestigious private members’ clubs, curating memorable occasions that reflect the Club’s heritage of excellence.
Responsibilities
- Lead the planning, sales, and execution of all meetings, functions, sporting days and social events, ensuring exceptional experiences and meeting revenue/budget targets.
- Drive the member social events calendar, introducing innovative ideas while preserving traditional events and promoting high engagement.
- Act as the lead promoter for events across internal channels, coordinating with communications, reception, and F&B.
- Manage function and event communication, including writing function sheets, updating listings, and sending targeted communications.
- Build and convert sales enquiries into confirmed bookings, managing the full event sales cycle.
- Develop and maintain relationships with external clients to grow bookings.
- Provide visible and proactive event leadership, attending key events to ensure smooth delivery.
- Maintain communication with kitchen and F&B teams to align event plans, service timings, and menu selections.
- Make informed food, beverage, and event service recommendations.
- Ensure all events are set up on Jonas & JAM systems, including bookings, billing, budgets, and targets.
- Monitor sales and direct costs per event, ensuring accurate charging and profitability.
- Manage direct reports, ensuring they are supported, trained, and contributing effectively.
- Respond promptly to member enquiries and adapt service style to individual needs.
- Champion member engagement by gathering feedback and shaping future events.
- Co-ordinate the House Committee, managing meetings and follow-ups.
- Work closely with The Queen’s Club Foundation House Committee Representative.
- Manage tournament-related functions and logistics, working with internal teams and the LTA.
- Take ownership of the member ticketing process, managing online systems and communication.
- Develop and manage all tournament-related communications and marketing.
- Manage all ticket allocations and bookings, including preferential, patrons, clubhouse dining, life members, balconies, staff, grounds, suppliers, and guest badges.
- Lead the delivery of tournament revenue targets through marketing and hospitality sales.
- Oversee the distribution and tracking of all ticket categories and staff accreditations.
- Achieve and exceed financial targets across all event areas.
- Monitor all costs, ensuring expenses align with budgets and identifying cost reduction areas.
- Conduct annual price reviews across all revenue-generating departments.
- Take responsibility for delivering Christmas decorations throughout the Clubhouse.
- Lead and plan the staff social event calendar.
- Be accessible and responsive to staff and Members across the Club.
- Lead and manage by example, upholding the integrity and values of The Queen’s Club.
- Follow safeguarding policies and procedures, being vigilant on child and adult protection.
- Work within statutory health and safety requirements and report issues.
- Work safely adhering to Manual Handling Regulations.
- Undertake projects and complete objectives as required by management.
- Assist the Management Team in maintaining high-quality service and standards.
- Assist colleagues across the Club where possible.
- Help control costs wherever possible.
- Attend training and internal meetings as required.
- Maintain a high standard of personal appearance and hygiene.
- Conduct all aspects of work and behaviour in line with the values of The Queen’s Club.
Requirements
- Impeccable attention to detail.
- Passion for refined hospitality.
- Ability to curate memorable occasions.
Skills
- Event planning
- Sales
- Budget management
- Communication
- Marketing
- Customer relationship management
- Team leadership
- Financial management
- Ticketing systems
- Hospitality management
Location
- South West London
Work Type
- Full-time
Experience Level
- Managerial
Benefits
- 25 days holiday per annum plus bank holidays
- Use of the Club’s courts, gym and fitness studio (during off peak times)
- Free breakfast, lunch and dinner & refreshments while on duty
- 24/7 Employee assistance program
- Contributory company pension scheme
- Discretionary annual performance bonus
- Free on-site parking
About the Company
- The Queen's Club is a world-renowned private Members rackets club in south west London.
- Host to the international annual HSBC Championships.
- Complemented by a refurbished Club House Restaurant along with private rooms for hospitality.