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About the Role
As a receptionist, you will represent St James and its clients, providing a high level of customer service and professionalism. Your goal is to exceed customer expectations, build strong relationships with building occupants, and manage each building effectively.
Responsibilities
- Take full ownership of the reception area and associated spaces, ensuring they are maintained to the highest standard.
- Collaborate with cleaners, facilities, security, and other departments as needed.
- Oversee building security, including monitoring for tailgaters, fire exits, and CCTV.
- Ensure all functions are performed according to established protocols and procedures.
- Deliver weekly reports and relevant front-of-house data.
- Adhere to strict access and egress processes.
- Assist and support tenants, building strong relationships.
- React flexibly to unforeseen circumstances.
- Serve as a presentable and professional first point of contact for all guests, visitors, occupants, and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them appropriately.
- Assist guests, visitors, occupants, and clients with inquiries, comments, and suggestions professionally.
- Answer and transfer calls promptly and efficiently.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents.
- Assist with building tours for new tenants.
- Act as the point of contact for contractors regarding building access and fire alarm testing.
- Handle post and deliveries, recording them as per building procedures.
- Perform administrative duties, including word processing, photocopying, and ordering stationery.
- Ensure the reception area is organized, clean, and tidy.
- Stand to greet all visitors at all locations.
- Be ready to greet visitors at allocated times.
- Maintain good working relationships with colleagues.
- Adhere to St James policies, procedures, and code of conduct.
- Be fully conversant with emergency procedures related to Health & Safety.
Requirements
- Proven working knowledge of customer service.
- Previous experience is essential in a similar corporate role.
- Good command of the English language.
- Working knowledge of IT, with experience using Microsoft Office.
- Any industry regulation, e.g., current SIA licence and/or CCTV licence.
- Any other duties as deemed necessary to support the client, customer, colleagues, and St James.
Skills
- Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent customer service skills.
- Strong efficiency and organizational skills.
- Excellent communication skills.
- Outgoing and "can do" attitude.
- Innovation and creativity.
- Tact and diplomacy.
- Proactive and self-motivated.
- Collaborative approach.
Location
- Chiswick
- Reading
- Slough
Work Type
- Full-time
Experience Level
- Previous experience is essential in a similar corporate role.
About the Company
- St James provides customers and clients with a high level of customer service and professionalism.