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About the Role
As a receptionist, you will represent St James and its clients, providing a high level of customer service and professionalism. You will liaise with occupiers and make every building your own, going the extra mile to ensure client satisfaction.
Responsibilities
- Take full ownership of the reception and associated areas, ensuring they are kept in the best possible order.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Be responsible for the security of the building, including tailgaters, fire exits, emergency and safety, and CCTV, in conjunction with front-of-house security.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Deliver weekly reports and appropriate FOH data.
- Abide by strict access and egress processes.
- Assist and support tenants, building strong relationships.
- React and assist the client with unforeseen circumstances.
- Serve as a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions knowledgeably and professionally.
- Receive and answer calls promptly and efficiently, transferring calls as appropriate.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents.
- Assist with building tours for new tenants.
- Act as the point of contact for contractors regarding fire alarm testing and fire evacuation procedures.
- Handle post and deliveries, recording them in line with the building’s Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks.
- Ensure the reception area is kept organised, clean, and tidy.
- Stand to greet all visitors at all locations during your working hours.
- Be in post and ready to greet at allocated times.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and be conversant with emergency procedures related to Health & Safety.
Requirements
- Proven working knowledge of customer service.
- Previous experience is essential in a similar corporate environment.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
- Ability to work on all St James locations, temporarily or permanently, within the London area as required.
Location
- London area
Work Type
- Temporary
- Permanent
About the Company
- St James provides a high level of customer service and professionalism to its customers and clients.