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About the Role

We are expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships. This is a senior individual contributor role focused on ensuring customers experience Multiverse as a seamless, proactive partner, turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.

Responsibilities

Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.
Build deep, multi-threaded relationships across customer stakeholders and understand internal dynamics to engage the right people at the right time.
Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.
Create and run joint success plans and discovery workshops with customers, and hold a clear operating rhythm to drive progress.
Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.
Translate delivery outcomes into compelling proof by sharing learner projects and impact stories to spark new use cases and strategic business reviews.
Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.
Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.
Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.
Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified.

Requirements

5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.
Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.
A track record of building structured success plans, running executive governance, and tying work to measurable outcomes.
Strong program leadership and operational discipline: ability to operate strategically while keeping a high bar for execution, risk management, and follow-through.
Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.
Commercial awareness and partnership mindset: ability to identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.
Clear written and verbal communication skills — ability to simplify complexity for executives and teams alike.
Comfort in working with ambiguity - both internal teams and external account positions will rapidly change.
Drive, curiosity, and adaptability to work effectively in a high-paced environment.

Skills

AI
Tech adoption
Customer success
Account management
Consulting
Professional services
Program leadership
Operational discipline
Cross-functional team leadership
Commercial awareness
Communication

Location

Hybrid

Work Type

Hybrid
Work-from-anywhere (up to 10 days per year)

Experience Level

Senior

Benefits

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Private medical Insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership & wellness resources through Wellhub
Access to Spill - all in one mental health support
Opportunity to work from anywhere, up to 10 days per year
Weekly catch-ups
Seasonal celebrations
Stocked kitchen

About the Company

Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling.
We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

Equal Opportunity

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies.
Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.