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About the Role

Consultants act as strategic advisors and hands-on technologists, partnering with business and IT leaders to assess current environments, identify risks, and develop roadmaps for improved security, reliability, and user experience. They lead discovery using Impact’s Business Transformation Assessment (BTA) approach and translate findings into managed services programs aligned with client outcomes.

Responsibilities

Lead discovery workshops with executive and technical stakeholders to understand business goals, current-state operations, risk tolerance, and constraints.
Own the technical direction of the Business Transformation Assessment (BTA): coordinate data collection, validate findings, and develop a prioritized remediation and modernization roadmap.
Translate technical findings into client-ready recommendations, including clear options, assumptions, scope boundaries, and expected outcomes tailored for both executive and engineering audiences.
Design managed services solutions (fully managed and co-managed) across infrastructure, endpoint, cloud, identity, backup/DR, and security, ensuring supportability and operational fit.
Partner with delivery teams (Service Desk, TOC, Tech Ops, TAM/vCIO, Security Operations) to validate feasibility, define responsibilities, and set onboarding and steady-state expectations.
Position and scope SOC-backed security services (e.g., MDR/XDR, email security and investigation, vulnerability remediation, security awareness) and align response workflows and reporting expectations.
Create and review proposals, statement-of-work inputs, and solution documentation (including diagrams, requirements, and scope language) to drive accurate delivery and client alignment.
Support opportunity strategy with Sales: qualify fit, lead technical win plans, and deliver executive-level presentations and solution reviews.
Enable internal teams through knowledge sharing: contribute to playbooks, talk tracks, and training so Sales and delivery teams can consistently position and deliver solutions.

Requirements

7+ years in IT and/or cybersecurity with responsibilities progressing from hands on technical to strategy and leadership.
Demonstrated ability to lead discovery, translate technical complexity into clear recommendations, and present to executive and technical audiences.
Strong working knowledge across core IT domains: networking, Windows/Linux fundamentals, endpoint management, identity, and backup/DR.
Working knowledge of modern security concepts and operations: EDR/MDR/XDR, email-borne threats and investigation, vulnerability management and patch lifecycles, incident response fundamentals, and security governance basics.
Experience in managed services or consulting environments a plus.
Comfort collaborating cross-functionally with Sales, delivery teams, and partners to design solutions that are technically sound and operationally supportable.
Candidates must be authorized to work in the United States at the time of application.
Individuals in certain positions may need to qualify as a “U.S. Person” or be eligible to obtain required government authorizations due to U.S. export control laws.

Skills

Networking
Windows/Linux fundamentals
Endpoint management
Identity management
Backup/DR
EDR/MDR/XDR
Email security and investigation
Vulnerability management
Incident response
Security governance
Consultative skill
Solution design
Proposal creation
Statement-of-work input
Solution documentation
Sales support
Knowledge sharing

Location

United States

Work Type

Full-time

Experience Level

7+ years

Education Level

Relevant certifications (preferred, not required): Security+, Network+, Microsoft, Cisco, AWS/Azure, CISSP, CISM, or equivalent.

Salary/Compensations

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits

5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
Up to 20 days of PTO
7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
On-going training & continued education reimbursement
401(K) & retirement plans with complimentary financial advisory services
Comprehensive health, disability, life, dental, and vision plans

About the Company

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember.
That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
Growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business.
We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

Equal Opportunity

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.