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About the Role

The Account Support Manager (ASM) is a central role within HPE Operations – Services Support Delivery, primarily responsible for supporting large, local Data Center Care customers and managing the entire delivery of assigned contracts. This role involves building and maintaining customer relationships, leading IT infrastructure projects, and developing customer-specific account support strategies to ensure high customer satisfaction and support business growth.

Responsibilities

Serve as the primary point of contact for the customer's IT management.
Build and maintain customer relationships.
Lead various IT infrastructure projects.
Develop customer-specific account support strategies.
Organize regular reviews of planned activities.
Ensure high customer satisfaction.
Provide continuous support for customer business growth.

Requirements

Technical or business university degree (Bachelor or Master).
Extensive knowledge of the HPE product portfolio and technical interest.
Experience in handling critical customer situations or escalations.
Communicative and open personality with a sense for customer needs.
High degree of self-responsibility and willingness to learn.
Team player capable of working in a multicultural and international environment.
High degree of local flexibility and willingness to travel if necessary.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Skills

Customer Relationship Management
IT Infrastructure Project Management
Account Support Strategy Development
Customer Satisfaction Management
Business Growth Support
Technical Expertise
Communication Skills
Interpersonal Skills
Problem-Solving
Adaptability
Teamwork
Cross-cultural Communication
German Language Proficiency
English Language Proficiency

Location

Germany
Hybrid

Work Type

Hybrid
Full-time

Experience Level

Intermediate

Education Level

Bachelor's Degree
Master's Degree

Benefits

Flexible and hybrid work model
30 days of vacation (in DE)
4 additional Wellness Fridays per year
Diverse and dynamic team in an international environment
Career development through regular feedback and training
Performance-oriented salary
Company car (position dependent)
Comprehensive social benefits (e.g., JobRad, pension fund)
Access to a large network of customers, sales, and technology partners
Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Investment in career development and specific programs for career goals

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
HPE Operations – Services Support Delivery is a key part of Hewlett Packard Enterprise, acting as a global system integrator.
Data Center Transformation is the most important growth initiative.
We realize global system solutions for customers in manufacturing, IT/telecommunications, and other key industries and public sector clients.
Operational Services, including Datacenter Care, GreenLake, and Management Services, support customers in operating their IT and offer new deployment possibilities.
These services are delivered by Services Experience Delivery with local on-site resources and a network of global resources and partners.

Equal Opportunity

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.