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About the Role

Sparkrock is seeking a Senior Delivery Manager to drive innovation in Service Delivery for social benefit organizations. This is a 100% remote role within a global organization focused on helping nonprofits, school boards, and government agencies leverage technology.

Responsibilities

Own the P&L and book-of-business performance for a $3–5M portfolio of client engagements, driving budgeting, revenue forecasting, and cost management to maintain a healthy profit margin.
Oversee delivery quality and outcomes across ERP/SaaS implementation projects, delivering to customer needs rather than a rigid methodology.
Lead, develop, and motivate a diverse Professional Services team of consultants, business analysts, and project managers.
Act as the senior escalation and relationship point for key customers, protecting long-term account health.
Allocate and balance team resources across active engagements to optimize delivery capacity and margin.
Identify delivery and financial risks early and put mitigation plans in place to protect both client outcomes and business performance.
Partner with Sales to support the scoping, pricing, and positioning of new engagements, without selling directly to customers.
Drive process improvements across the delivery lifecycle to increase the speed, quality, and consistency of outcomes.
Participate in finalizing roadmaps and prioritizing tickets.
Engage directly with customers to understand their needs and ensure a positive experience.
Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, and Support to align on priorities and deliver on customer needs.

Requirements

Bachelor's degree in a relevant field such as Business Administration, Computer Science, Information Technology, or a related discipline.
10-15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry.
Minimum of 3-5 years of experience in a leadership or management position, preferably as a Senior Manager or Director within a Professional Services organization.
Experience in overseeing a portfolio of projects, managing P&L and book of business with revenues up to 3-5M dollars.
Demonstrated success in achieving and maintaining a healthy profit margin within the Professional Services division.
Proven track record in turning loss positions into profitable businesses through strong strategy and execution.
Hands-on leadership of ERP/SaaS implementation delivery, owning escalations directly and working the problem with the customer.
Demonstrated technical depth, partnering directly with Product and Engineering to challenge scope, priority, and root cause, and participating in sprint planning.
Solid delivery management skills, with a track record of successfully delivering ERP/SaaS product implementations on short, time-boxed cycles (under 6 months) across a portfolio of concurrent projects.
Experience in client relationship management, including dealing with key stakeholders, understanding customer needs, and driving customer success.
Demonstrated financial acumen, including budgeting, revenue forecasting, and cost management.
Based in Canada and legally eligible to work in Canada.
Availability to travel approximately 15–20% to meet clients in person.
Available to work hours that overlap with EST, CST, or PST.

Skills

ERP/SaaS implementation
P&L management
Book of business management
Revenue forecasting
Cost management
Client relationship management
Financial acumen
Budgeting
Delivery management
Process improvement
Resource allocation
Risk mitigation

Location

Canada
Remote

Work Type

100% remote
Fully remote

Experience Level

Senior
Director
10-15 years of progressive experience
3-5 years of experience in a leadership or management position

Education Level

Bachelor's degree in a relevant field
Master's in Technology or an MBA (Nice to have)

Salary/Compensations

$175,000 - $215,000 a year
Base: $175,000/yr
Bonus: $40,000/yr
OTE: $215,000/yr

Benefits

100% remote and global
Flexible work hours
Dedicated to your growth with consistent and meaningful feedback
Support in achieving personal career goals
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders
Webinars on cutting-edge tech hot topics
Stipend to help set up your ideal home office
Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!

About the Company

Sparkrock provides software to help people who are making a difference in the world.
Built on Microsoft Dynamics 365 Business Central, our solutions help nonprofits, school boards, and government agencies reach their greatest potential using technology, freeing up their time and resources to focus on the good they want to achieve.

Equal Opportunity

Sparkrock is an equal opportunity employer committed to a diverse workforce.
We consider all qualified applicants without regard to any characteristic protected by applicable law.
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
Sparkrock is committed to providing reasonable accommodations to applicants with disabilities.
We will notify all interviewed applicants of our hiring decision within 45 days of their interview.
Sparkrock retains all job postings and related recruitment information for a minimum of three years.