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About the Role

Partner directly with hospitality operators globally to deliver best-in-class customer support, troubleshoot technical issues, advise on product setup, and drive value from the platform through chat, email, and phone.

Responsibilities

Support Customers via Email, Phone and Chat.
Provide Strategic Solutions.
Master the SevenRooms Platform.
Document Resolutions.
Prioritize with Impact in Mind.
Use Internal Tools Effectively.

Requirements

Strong communicator, both in writing and over the phone.
Positive, collaborative attitude and thrive in team environments.
Comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
Proven ability to build strong, trusted relationships with clients.
Deliver outstanding customer service, striking the right balance between empathy and effective solutions.
Analytical and resourceful, with sharp problem-solving skills.
Technical mindset and an interest in hospitality tech.
Familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
At least one weekend day availability is a must.

Skills

Customer Support
Troubleshooting
Product Functionality Instruction
Strategic Planning
Platform Mastery
Documentation
Prioritization
Internal Tools Proficiency
Communication (Written and Verbal)
Relationship Building
Problem-Solving
Technical Aptitude
Zendesk
Jira
Salesforce

Location

NYC
Remote

Work Type

Full-time
Hourly

Experience Level

1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.

About the Company

SevenRooms was founded in 2011 to help hospitality operators better understand and serve their guests, evolving into a powerful platform used by merchants worldwide.
The platform offers best-in-class tools for marketing, operations, and guest experience, integrated with its industry-leading CRM, to help operators drive revenue, streamline operations, and deliver repeat guest experiences.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand merchant-first offerings, combining DoorDash's scale with SevenRooms' in-store capabilities.
SevenRooms plays a central role in DoorDash's in-store strategy, enabling merchants to grow and connect meaningfully with guests across all channels.
This acquisition reflects DoorDash's commitment to empowering local businesses and building technology that meets merchants and customers wherever they are.

Equal Opportunity

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only: We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .