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About the Role
This is a posting for an existing job vacancy.
Responsibilities
- Assign porter duties, monitor completion and assist with room setups, flips, clearing and water stations according to BEOs.
- Coordinate with the Conference, Borealis & Catering Managers and Operations Supervisor on last-minute changes, setup requirements and priorities; communicate updates promptly.
- Update the porter sheet weekly and whenever event requirements change. Print current event summaries and porter sheets each evening for the following day.
- Assist with weekly scheduling, monitor staff clock-in and clock-out times, and report absences and staffing gaps to management.
- Carry a working radio throughout the shift and ensure all porters do the same. Respond promptly and professionally to requests.
- Check layouts, tables, chairs, water stations and equipment. Ensure furniture is safely secured, prepare setup packages and complete next-day room setups and closing checklists.
- Ensure staff wear required safety shoes while on duty and use appropriate protective gloves for assigned tasks. Follow safe lifting and equipment-handling procedures.
- Maintain room sanitation and disinfection; clear used dishes and keep storage and service areas organized, with exits unobstructed.
- Report equipment or furniture damage, shortages, hazards and incidents promptly. Assist with quarterly equipment, smallware’s and furniture inventories.
- Coach staff, support required training and maintain coaching and incident records. Refer disciplinary matters to management and document actions as directed.
- Promote teamwork, positive morale and courteous guest service. Resolve concerns promptly and communicate professionally with clients and colleagues.
- Follow Compass Group and TD security, health and safety, quality assurance and service policies. Monitor service standards and assigned performance indicators.
- Assist with event service, replenishment and other reasonable duties as assigned.
- Assist the Food & Beverage Supervisor with service and operational tasks when needed and when workload permits.
Requirements
- Strong organization, attention to detail and timely completion of tasks in a fast-paced environment.
- Visible floor leadership, clear communication and respectful teamwork.
- Sound judgment, initiative and calm problem-solving during unexpected changes.
- Professional appearance, customer service focus and the ability to work independently.
- Regular standing, walking, reaching and handling of furniture and equipment.
- Ability to lift and/or move up to 25 pounds regularly and up to 50 pounds frequently, using safe handling procedures and assistance where needed.
- Close vision and the ability to adjust focus.
- Ability to read, write and communicate effectively in English, follow instructions and interact professionally with guests and colleagues.
- Secondary school diploma.
- Minimum of three years of experience in a relevant environment.
- Smart Serve certification.
- HACCP and WHMIS training.
- Completely required Compass Group training within one month of starting and annually thereafter.
- Criminal record check required.
Skills
- Organization
- Attention to detail
- Communication
- Teamwork
- Problem-solving
- Customer service
- Working independently
- Safe lifting procedures
- Equipment handling
- Team coaching
- Incident documentation
- Guest service
- Service standards monitoring
- Event service
- Operational tasks
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum of three years of experience in a relevant environment
Education Level
- Secondary school diploma
Salary/Compensations
- The hourly wage rate for this position is $26.
Benefits
- Total rewards offerings will be shared by the Talent Acquisition team during the hiring process.
About the Company
- Compass Group and TD security, health and safety, quality assurance and service policies.
Equal Opportunity
- Canadian work experience is not a requirement for this role.
- Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.