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About the Role
Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join their team. This role offers a significant impact in a growing and dynamic organization.
Responsibilities
- Professionally greet members and guests
- Scan membership IDs upon members' entrance
- Answer phones professionally
- Respond to member questions, concerns, and discrepancies
- Update members' accounts if needed
- Maintain an orderly and clean work area
- Ability to work opening/closing/mid-day shifts
- Ability to tour members
- Provide the highest level of customer service to members, prospective members, and guests
- Aid other departments with other related tasks
Requirements
- Minimum of 1 year in customer service or related experience
- High school diploma/GED required or equivalent work experience
- Reliable, professional, computer literate, energetic, and friendly
- Must be friendly, vibrant, and outgoing
- Must be able to effectively communicate in person, via email, and via phone
- Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
- Must be able to perform pushing, pulling and lifting up to 50lbs at a time
- Must have a legal right to work in the United States
- Consider for employment qualified applicants with arrest and conviction records (pursuant to California law and the San Francisco Fair Chance Ordinance)
Skills
- Customer service
- Computer literacy
- Communication (in person, email, phone)
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High school diploma/GED or equivalent work experience
Salary/Compensations
- $19.18/hour
Benefits
- Competitive salary
- Benefits
- Industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
About the Company
- Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality.
- Spaces are intentionally elevated, standards uncompromising, and expectations high.
- Attracts people who take pride in excellence, care deeply about quality, and want to be part of something that feels different.
- Builders, operators, and innovators who believe great environments and meaningful human connection change lives.
- Diversity, belonging, and ownership are how they work.
- Colleagues shape the future of wellness.
- Creates premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters.
- A place where high standards, accountability, and pride in craft define the work.
- Fueled by an entrepreneurial mindset, people are trusted with real responsibility and real impact.
- Growth is earned through action, learning is hands-on, and careers are built by those who want to operate at the highest level.
- Offers long-term pathways for people who want to do meaningful work in an environment that expects more and delivers more.
Equal Opportunity
- Equinox is an equal opportunity employer.
- All information will be kept confidential according to EEO guidelines.