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About the Role
Join our team in Travel Money, where you'll be a trusted expert helping customers with their travel money needs. This role is for someone who thrives on connection, stays calm under pressure, and delivers accuracy and service.
Responsibilities
- Help customers choose the right products and services.
- Use digital tools to complete transactions quickly, check rates, and support customers.
- Follow safe, legal, and financial-crime processes.
- Engage with customers, spot opportunities, and deliver a brilliant experience.
- Share Travel Money knowledge and support colleagues.
- Adapt quickly to store priorities and maintain high standards in presentation, availability, and service.
Requirements
- Must be 18 years of age or older.
- Digitally confident.
- Curious and detail-driven.
Skills
- Customer service
- Accuracy
- Compliance
- Teamwork
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail.
- We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.