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About the Role

We are seeking an experienced Japanese-speaking Functional Production Support role with strong expertise in Fixed Income post-trade processing, settlements, and securities operations within the Japanese market.

Responsibilities

Designs and implements technical solutions and configures applications in different environments in response to business problems.
Ensures environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services.
Investigates, proposes and implements various solutions, standardizing where possible, to ensure stability and reliability of the application platforms.
Leads delivery of other members of the team and controls their work where applicable.
Engages in 24 hours follow-the-sun Production Support model (including on-call responsibilities).
Acts as an escalation point for user issues and requests within the stream and reports issues to senior management.
Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
Works with Delivery Services (e.g., Fabric, Infrastructure) on improvements to service availability and resilience.
Owns the logs that track manual tasks, remediation and system improvement.
Acts as second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution.
Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment.
Drives the development and implementation of the tools and best practices needed to provide effective support.
Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements.
Assists in design and creation of NFRs through identification of further requirements.
Manages day-to-day relationships to provide excellent service, concentrating especially on the values core to the bank.
Works with a wide cross-section of teams, including SL3, Development, QA and central platform teams, to effectively manage their expectations.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Assesses, analyses, develops, documents and implements changes based on requests for change.
Configures the application in response to business and/or technical problems and in accordance with provided data.
Investigates problems in systems, processes and services.
Ensures PIR reporting and Root Cause Analysis.
Assists with the implementation of agreed remedies and preventative measures.
Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production.
Uses the tools and techniques for specific areas of release and deployment activities.
Administers the recording of activities, logging of results and documents technical activity undertaken.
Carries out early life support activities such as providing support advice to initial users.
Builds and maintains a list of NFRs and ensures adherence through design forums.
Reviews requirements and specifications and defines test conditions.
Analyses and reports on test activities and reports risk and issues associated with own work.

Requirements

Overall IT experience of 10+ years.
Experience working with Japanese vendors & Japan Regulatory applications like JASDEC, BOJ & JSCC.
Experience working on Japan Bonds Settlement processing flow.
Working experience in mid-range technologies, platforms, i.e. Linux, Oracle, SQL, MQ, SFTP, preferred.
Includes working experience of writing scripts and queries.
Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery.
Ability to facilitate client discussions and collaborate with clients and identify engagement follow-on opportunities.
Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.
Experience in IT delivery in a large enterprise working on mission-critical IT systems working in an Agile environment.
Proven history of working in a delivery model based on agreed Service Level Agreements and working to continuously improve the efficiency and quality of service delivered.
Experience working with offshore teams with diverse backgrounds.

Skills

Fixed Income post-trade processing
Settlements
Securities operations
Linux
Oracle
SQL
MQ
SFTP
Scripting
Query writing
Agile methodologies
Incident Management
Change Management
Problem Management
Release and deployment
Production Readiness and Testing
Stakeholder management
Analytical skills
Problem-solving skills

Location

Japan

Work Type

Full-time
On-call

Experience Level

Senior
10+ years overall IT experience

Benefits

Corporate Group Insurance – premium borne by company
Annual health checkup – cost borne by company (once a year; conditions apply)
Flexible Work Arrangements – various ways to work, to fit employees’ needs
Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors
EAP – free and confidential counseling, online work-life resources
Employee networks – Diversity, volunteering, sports, family care - various activities to participate
Special leaves entitlement
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career

About the Company

Deutsche Bank is the leading German bank with strong European roots and a global network.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

Equal Opportunity

We welcome applications from all people and promote a positive, fair and inclusive work environment.