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About the Role
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites.
Responsibilities
- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all Managers and Colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out of hours technical service support and complete individual mandatory weekend working provision.
- Attend product training courses in Europe and USA to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure company values are achieved.
Requirements
- HNC/HND in an Electronics, Engineering, or related field.
- Previous field service experience with fault finding on electronic or medical equipment is ideal.
- Strong IT, Microsoft Office and Networking Infrastructure skills are required.
- Strong customer facing skills to interface with customers and staff at all levels.
- Must quickly gain the respect of others, both colleagues and customers at all levels.
- Must hold a full UK driving license.
- A flexible approach to travel is required.
- Candidates can expect to spend on average 4 hours travelling each day.
Skills
- IT
- Microsoft Office
- Networking Infrastructure
- Customer facing skills
- Fault finding
Location
- London & Surrounding area
Work Type
- Field based
- Full-time
Experience Level
- Field service experience
Education Level
- HNC/HND in Electronics, Engineering, or related field
Salary/Compensations
- Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)
Benefits
- Generous pension contribution
- Company vehicle
- 26 days holiday + bank holidays
- Bonus and share scheme
- Access to flexible benefits from private medical insurance to financial guidance
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year
- Support from our 24/7 employee assistance programme
- Access to career development via apprenticeship levy to achieve external qualifications
About the Company
- Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations.
- Passionate about empowering healthcare providers to better help their patients.
- Technologies touch an estimated 5 million patients globally every day.
- Committed to helping healthcare partners succeed in diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine.
- Leading the way in innovation of digital health and enterprise services.
- A team of more than 74,000 highly dedicated Healthineers in more than 70 countries.
- A leader in medical technology, constantly pushing boundaries to create better outcomes and experiences for patients.
- Portfolio is crucial for clinical decision-making and treatment pathways.
- Work together to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Equal Opportunity
- As an equal opportunity employer, we welcome applications from individuals with disabilities.