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About the Role
This is your chance to step into Nuffield's multi-service corporate site. We are looking for a Client Services Administrator to help meet the demands of our highly utilised clinic and to maintain delivery of the outstanding service provided.
Responsibilities
- Provide a professional reception and back office service for the clinic, managing client and internal queries efficiently and timely, escalating complex queries to senior staff as required.
- Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
- Interact with clients and other stakeholders in a professional and courteous manner.
- Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
- Comply with policies and procedures, champion the Nuffield Health brand and its values.
- Perform referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
- Ensure full case management of patient data, IT systems are accurate and detailed, and the customer journey is at the forefront of all actions.
- Handle complaints, queries, and feedback efficiently.
- Adhere to data protection principles, treating all information sensitively and confidentially.
- Input client data and complete the patient registration process accurately and timely to agreed formats and standards.
- Greet all visitors and ensure professional and effective communication with all clients, visitors, and other clinical staff.
Requirements
- Comply with the policies and procedures in place at all times.
- Champion the Nuffield Health brand and its values.
Skills
- Professional reception and back office service
- Managing client and internal queries
- Customer service
- Professional and courteous communication
- Case management
- Referral follow-up
- Patient data management
- IT systems accuracy
- Handling complaints, queries, and feedback
- Data protection principles
- Confidentiality
- Client data input
- Patient registration process
- Effective communication
Location
- Chiswick
Work Type
- Permanent
- Full Time
- Onsite
Experience Level
- Depending on skills and experience
Salary/Compensations
- up to £27,500 per annum
Benefits
- Free gym membership
- Health assessments
- Retail discounts
- Pension options
About the Company
- Nuffield Health is a multi-service corporate site and one of the few fully integrated onsite clinics offering the full range of clinical services such GP, Health Assessment, Nurse and Nutritional Therapy.
- We want you to love coming to work, feeling healthy, happy and valued.
- At Nuffield Health, we take care of what’s important to you.
- Join Nuffield Health and create the future you want, today.