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About the Role

We are seeking a motivated individual to join our team as an employee for the NSL day shift in Berlin - Marzahn. This role involves managing alarm and fault messages, coordinating response teams, documenting incidents, and serving as a point of contact for deployed staff. We offer flexible working hours, competitive pay, and opportunities for professional development within a supportive, team-oriented environment.

Responsibilities

• Recording and processing alarm and fault messages
• Controlling and coordinating intervention forces
• Logging of processes and deployments
• Creating statistics and evaluations
• Point of contact for deployed employees on site

Requirements

• Demonstrable professional experience in the security sector, ideally in a call and service control center (NSL)
• Very good German language skills
• Willingness to work shifts (12-hour shifts) including night, weekend, and public holiday work
• Very good communication skills and a polite, service-oriented interaction with customers
• Good MS Office skills
• Experience in a call center or similar is an advantage
• Impeccable criminal record
• Qualification certificate for NSL specialist through VdS examination or willingness to obtain it (excluding specific security roles)

Skills

• Strong telephone communication skills
• Multitasking ability and structured way of working
• Proficiency in writing reports and operational documentation
• Stress resistance and assertiveness
• Clear, factual decision-making in alarm situations
• Good PC skills
• Good communication skills

Location

• Berlin - Marzahn

Work Type

• Full-time
• Part-time
• Minijob

Experience Level

• Entry-level (motivated career changers welcome)
• Professional experience in the security sector

Education Level

• Qualification certificate for NSL specialist through VdS examination or willingness to obtain it

Salary/Compensations

• Up to €18.80/h possible
• €16.80 + €2.00 allowance per hour (with NSL specialist qualification)
• €15.55 + €2.00 allowance per hour (without qualification)

Benefits

• Permanent employment contract
• Shift work hours (07:00 to 19:00 or 06:00 to 18:00)
• Pay up to €18.80* + paid breaks
• Allowances (night, Sunday, public holiday)
• Flexible working time models (full-time & part-time possible)
• Company pension scheme
• Corporate Benefits (performance-related bonus system)
• Individual training and development opportunities for required qualifications
• Free provision of high-quality work clothing
• Long-term employment and a crisis-proof job
• Family-like working atmosphere
• We cover the costs for obtaining the VdS qualification

About the Company

• We provide security with personality, offering customized security concepts that ensure protection and trust beyond Berlin's borders.
• We are a market leader in Berlin and the surrounding area for security services.
• We focus on both our customers and our employees, who ensure safety with commitment and reliability.
• We are a young, family-like team, not an anonymous corporation, where everyone greets each other personally.