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About the Role
Lush Cosmetics is seeking a customer-centric and detail-oriented individual to support the digital strategy and execute digital e-commerce services for the German and Austrian markets. This role requires strong communication and problem-solving skills, along with excellent organizational abilities. You will collaborate closely with the EU Digital Team, guided by the EU Regional Lead and Global Head of ECommerce, focusing on local DE support and Digital Fulfilment teams. Your responsibilities will include hands-on implementation of product launches, merchandising, and proactive business strategies.
Responsibilities
- Design and optimize the website and app.
- Optimize internal product search.
- Monitor search behavior and external trends to suggest improvements.
- Share trend information with other teams.
- Collaborate closely with merchandisers, the EU Regional Lead, and the Head of eCommerce, as well as external agencies when needed.
- Implement campaign and product assets.
- Execute on-site SEO optimizations.
- Report weekly on sales trends, develop recommendations, and provide forecasts as needed.
- Track product inventory and collaborate with digital fulfillment.
- Utilize various programs to enhance customer experience and product visibility.
- Ensure a seamless customer experience during product launches and daily operations.
- Maintain the e-shop, avoiding out-of-stock and outdated products.
- Assist with translations and update ingredient lists.
- Report online issues with context and impact.
- Provide ad-hoc support for projects and other tasks.
Requirements
- Minimum 1-3 years of experience in digital project management and e-commerce.
- Completed degree in Digital Marketing or related studies/internships.
- IT affinity and understanding of basic web technologies.
- Excellent communication skills.
- Fluent German, very good English.
- Team player.
- Flexible, proactive, and organized work approach.
- Enjoys a fast-paced work environment.
- An excellent eye for detail.
Skills
- Digital Project Management
- E-Commerce
- Website Optimization
- App Optimization
- Product Search Optimization
- SEO
- Trend Monitoring
- Cross-functional Collaboration
- Campaign Implementation
- Product Launch Management
- Inventory Management
- Customer Experience Enhancement
- Content Management
- Translation
- Problem-Solving
- Organizational Skills
- Communication Skills
Location
- Berlin
Work Type
- Full-time
- Contract (initially one year, with possibility of extension)
Experience Level
- 1-3 years
Education Level
- Degree in Digital Marketing or related field
Benefits
- Teamwork in a creative environment with fun, variety, and room for initiative.
- Regular internal training and development.
- Employee Assistance Program.
- 50% employee discount.
- 30 days + 1 day off on your birthday.
- Up to 2 additional days off per year for volunteer work.
- 25% company pension contribution.
- Attractive bonus.
- Employee Benefit Trust.
- Urban Sports Club membership discount.
- Subsidy for Deutschlandticket or company bicycle leasing.
About the Company
- LUSH is more than a company for fresh, handmade, 95% vegan, and 100% vegetarian cosmetics; it's the inventor of the bath bomb and solid shampoo.
- LUSH is committed to human rights, animal rights, and environmental protection.
- We aim to leave the world better than we found it.
- We are 100% cruelty-free, sell completely plastic-free products, and support environmental and animal engagement through the LUSH Prize and LUSH Spring Prize.
- LUSH is not a traditional e-commerce company and is proud to do things a little differently.
- The British company Lush, founded in 1995, is a manufacturer and retailer of fresh, handmade cosmetics with over 850 stores worldwide and e-commerce shops in 50 countries.
- In Germany, Lush operates 29 stores, an online shop, and employs over 400 people nationwide.
- As a cosmetics company with a heart for campaigns, Lush aims to develop a product for every need and start a cosmetic revolution to save the planet.