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About the Role
Join Chessington World of Adventures Resort as a Hotel Front Office Host and help create memorable experiences for guests in Britain's wildest adventure park. This role involves working various shift patterns to manage guest services.
Responsibilities
- Manage guest check-ins and check-outs efficiently and professionally
- Ensure luggage is stored correctly and securely
- Maintain the highest service standards by completing daily and weekly checklists
- Liaise with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, status, special requirements, bookings, and reservations
- Handle guest feedback and resolve minor issues promptly and effectively
- Provide accurate and comprehensive information about the hotel and resort to guests
- Maintain and continuously improve the overall guest experience
- Process all payments in accordance with established hotel procedures
- Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
- Handle guest room reservations, amendments, cancellations, and enquiries promptly, courteously, and efficiently
- Manage all incoming calls professionally and efficiently
- Respond to emergencies, including fire, medical situations, and power or system failures
- Maintain strict confidentiality of all guest information
- Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
Requirements
- Positive attitude
- Enjoy working as part of a team
- Ability to work in a fast-paced environment
- Ability to deliver fun to guests
Skills
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences
- Integrity with handling guests property
Location
- Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE
Work Type
- Fixed term contract
- Full-time
Salary/Compensations
- GBP £8.50/Hr.
Benefits
- Competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all Merlin Attractions worldwide
- Ongoing training and development opportunities
About the Company
- COME & JOIN BRITAINS WILDEST ADVENTURE!
- Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
- Here at Chessington World of Adventures we are gearing up for our 2027 Season