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About the Role

ICG is seeking an experienced End User Computing Team Lead to provide leadership and technical direction across global workplace technology services. This hands-on role balances technical delivery and leadership, focusing on improving the employee technology experience through device management, software deployment, patching, automation, and digital employee experience.

Responsibilities

Provide day-to-day leadership, direction, and guidance to EUC engineers and service providers.
Prioritize workloads and ensure operational tickets, service requests, and project activities are delivered within agreed service levels.
Act as the escalation point for complex endpoint and workplace technology issues.
Promote knowledge sharing, effective documentation, and close collaboration across internal and outsourced teams.
Drive a culture of ownership, automation, and continual service improvement.
Own the lifecycle management of Windows laptops, desktops, mobile devices, and Windows 365 Cloud PCs.
Lead the administration and continual improvement of Microsoft Intune, including configuration profiles, compliance policies, security baselines, and application assignments.
Maintain and enhance Windows Autopilot and Autopilot Device Preparation processes, secure standard builds, and device handover procedures.
Oversee hardware refresh, replacement, and disposal programs, maintaining accurate asset and configuration data.
Ensure the endpoint estate remains standardized, supportable, and aligned with business, security, and regulatory requirements.
Own software packaging, testing, deployment, upgrade, and removal processes across the endpoint estate.
Ensure operating systems, Microsoft 365 Apps, and third-party applications remain patched and compliant within agreed targets.
Oversee endpoint management and automation platforms used for application deployment, patching, inventory, and remediation.
Work with Cyber Security and infrastructure teams to remediate vulnerabilities identified through scanning, monitoring, and threat intelligence.
Develop repeatable, controlled deployment processes with clear reporting, rollback, and exception management.
Support and improve Microsoft 365 workplace applications and services, including Outlook, Teams, OneDrive, SharePoint, Microsoft 365 Apps, and Microsoft 365 Copilot.
Partner with business stakeholders to improve productivity, adoption, and user experience.
Support responsible AI enablement and the operational adoption of Copilot and related workplace capabilities.
Contribute to service roadmaps, standards, and technical decisions affecting the modern workplace.
Implement and maintain endpoint security controls in partnership with Cyber Security.
Support Conditional Access, multifactor authentication, application control, endpoint protection, encryption, and device compliance initiatives.
Monitor endpoint compliance and investigate data quality, duplication, and coverage gaps across management and security platforms.
Ensure operational processes support internal policy, audit, and regulatory requirements.
Provide clear evidence, reporting, and remediation plans for endpoint risks and control exceptions.
Monitor and improve digital employee experience using endpoint telemetry, performance data, incident trends, and user feedback.
Identify recurring issues and lead proactive remediation to improve device performance, reliability, and employee satisfaction.
Identify opportunities for automation, self-service, and reduced manual support effort.
Define meaningful service measures and provide management updates on performance, risk, and improvement activity.
Manage relationships with technology vendors, deployment partners, and service providers, ensuring they meet operational and security expectations.
Participate in product evaluations, proofs of concept, commercial reviews, and technology selection exercises.
Provide technical input into strategic planning, architecture decisions, and workplace technology roadmaps.
Produce and maintain technical documentation, operating procedures, project updates, and management reports.
Maintain endpoint compliance, security, and service continuity across the managed estate.
Ensure successful delivery of operating system, application, and security patching activity.
Maintain and enhance Microsoft Intune, Windows Autopilot, and Autopilot Device Preparation services.
Support laptop lifecycle, deployment, and refresh programs across global offices.
Improve endpoint performance, reliability, and digital employee experience through proactive monitoring and remediation.
Support ongoing Microsoft 365 Copilot and workplace AI initiatives.
Keep operational processes, technical standards, and support documentation current and usable.
Provide clear leadership, prioritization, and technical direction to the EUC function and its delivery partners.

Requirements

Strong hands-on experience administering Microsoft Intune and modern endpoint management services.
Strong knowledge of Windows 11 administration, configuration, deployment, and troubleshooting.
Experience designing, maintaining, and supporting Windows Autopilot or Autopilot Device Preparation services.
Experience supporting Microsoft 365 workplace services in an enterprise environment.
Experience delivering software deployment, application lifecycle management, and patching solutions.
Good understanding of endpoint security, compliance, Conditional Access, encryption, and endpoint protection controls.
Experience leading technical teams, managed service providers, or delivery partners.
Ability to analyze complex technical issues and translate findings into clear decisions and remediation plans.
Excellent written and verbal communication, with the ability to engage and influence technical and non-technical stakeholders.
An organized and delivery-focused approach, with the ability to balance operational priorities and project commitments.
Experience with Windows 365 Cloud PCs and mobile device management for iOS and Android.
Experience with digital employee experience, endpoint analytics, or user experience monitoring platforms such as Nexthink.
Experience with application control technologies such as ThreatLocker.
PowerShell scripting and automation experience.
Working knowledge of Microsoft Entra ID, Microsoft Defender, and Microsoft Purview capabilities relevant to endpoint services.
Experience supporting Microsoft 365 Copilot or enterprise AI adoption.
ITIL and/or relevant Microsoft certifications.
Experience working within financial services or another regulated environment.
A confident and supportive leader who creates clarity, accountability, and trust.
A pragmatic, hands-on technologist who is comfortable moving between strategy, projects, and operational detail.
A collaborative communicator who builds strong relationships across technology, security, business teams, and suppliers.
Analytical, curious, and evidence-led, with a strong focus on root-cause resolution.
Resourceful and self-sufficient, with a continuous improvement mindset.
Calm under pressure, well organized, and able to manage competing priorities.

Skills

Microsoft Intune
Modern endpoint management
Windows 11 administration
Windows Autopilot
Microsoft 365
Software deployment
Application lifecycle management
Patching solutions
Endpoint security
Conditional Access
Encryption
Endpoint protection
Technical leadership
Managed service provider management
PowerShell scripting
Automation
Microsoft Entra ID
Microsoft Defender
Microsoft Purview
Microsoft 365 Copilot
Windows 365 Cloud PCs
Mobile device management (iOS, Android)
Digital employee experience
Endpoint analytics
Nexthink
ThreatLocker
ITIL
Microsoft certifications

Location

London, St Pauls

Work Type

6-month fixed-term contract

Experience Level

Principal
Team Lead

Benefits

Supporting your mental, physical and financial wellbeing as well as your lifestyle needs.
Fit for purpose and competitive, no matter who or where you are.
Long Term and sustainable in design.

About the Company

ICG is seeking an experienced End User Computing Team Lead to provide leadership and technical direction across our global workplace technology services.
Inclusion is one of ICG’s key values and we are committed to creating an equitable and inclusive workplace for everyone.
By welcoming different perspectives, we strengthen ICG’s performance, enrich decision-making and contribute to better outcomes for our clients, colleagues, and the markets we serve.

Equal Opportunity

Our recruitment processes provide equal employment opportunities to all applicants and employees, regardless of age, ethnicity, disability, sex, gender, sexual orientation, religion, or any other characteristic protected by local law.
We are equally committed to delivering an inclusive and accessible candidate experience. If you require information in an alternative format, additional time for assessments, an adjusted interview schedule, or any other support during the recruitment process, please let us know.