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About the Role
As the Manager, Regional Payments Lead, you will be responsible for running the local region site for Contract & Centralized Services (CCS). You will manage a team providing support for the Clinical Trial Management System (mCTMS) and payment issue resolution, leveraging Global Shared Services. Your role includes overseeing regional efficiency payments and study-level payment reconciliation.
Responsibilities
- Process Ownership for all CCS processes and drive continuous improvement.
- Assist with issue resolution of failed payments for the region, including Purchase Requisitions (PR).
- Train study teams on payment support, issue resolution, and specific processes.
- Act as a liaison among CCS colleagues and study teams for complex issue resolution and guidance.
- Manage end-to-end investigator/site payment processes and calculations.
- Populate CTMS visit templates, suppliers, purchase orders, and clinical trial payments.
- Provide training to new CCS Payments Coordinators.
- Manage a global, virtual team, including performance and development.
- Attract and develop talent to enhance team effectiveness.
Requirements
- Bachelor’s degree or equivalent.
- 7-10 years of experience in the pharmaceutical industry/clinical research.
- 4 years of experience in clinical payment processing.
- Ability to work effectively in cross-functional teams.
- Strong and proven analytical and problem-resolution skills.
- Ability to demonstrate an innovative spirit, strong interpersonal skills, and accomplish substantial tasks with minimal supervision.
- Able to reason both abstractly/conceptually and practically.
- Able to operate at both local and global levels and connect easily at various organizational levels.
- Strong team-building skills, including collaboration, communication, and knowledge sharing in a virtual and global environment.
- Strong knowledge of PCs (MS Office suite), SharePoint, and intermediate presentation skills.
- Excellent communication skills (both oral and written).
- Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred.
- Previous experience working in virtual teams is preferred.
- Ability to work independently as well as in a collaborative team environment.
- Fluency in English required.
Skills
- Analytical Reasoning
- Budgeting
- Clinical Trial Management Systems (CTMS)
- Clinical Trials
- Compliance Management
- Contract Management
- Execution Focus
- Fact-Based Decision Making
- Laboratory Operations
- Mentorship
- Process Improvements
- Project Integration Management
- Research and Development
- Research Ethics
- Standard Operating Procedure (SOP)
- Technical Credibility
Location
- Beerse, Antwerp, Belgium
- Berlin, Germany
- Issy-les-Moulineaux, France
- Madrid, Spain
- Prague, Czechia
- Warsaw, Masovian, Poland
Work Type
- Global team - virtual environment
Experience Level
- 7-10 years experience
- 4 years payment experience
Education Level
- Bachelor’s degree or equivalent
Salary/Compensations
- 1,308,000 - 2,505,850 CZK Gross Yearly
Benefits
- Annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
- Vacation days
- Parental leave for a minimum of 12 weeks
- Bereavement leave
- Caregiver leave
- Volunteer leave
- Well-being reimbursement
- Programs for financial, physical and mental health
- Service anniversary and recognition awards
- Insurance plans (subject to terms of respective plans, employees and eligible dependents can participate)
About the Company
- At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
- As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.